At a Glance
- Tasks: Engage customers to renew first aid training and enhance their skills for emergencies.
- Company: Join the British Red Cross, a leader in emergency response and first aid training.
- Benefits: Enjoy flexible working, competitive salary, and generous annual leave plus extra perks.
- Other info: Be part of a diverse team committed to inclusion and wellbeing.
- Why this job: Make a real difference by helping others prepare for emergencies while developing your career.
- Qualifications: Customer service experience and a positive attitude towards achieving targets.
The predicted salary is between 29250 - 35750 £ per year.
About The Role
Location: Salford, Greater Manchester (Hybrid home and office, mandatory days per week in the office, Monday and Tuesday)
Hours: per week
Salary range: £, plus possibility to earn commission on sales (£, + per year on-target earning)
Contract: Permanent
Can you provide outstanding customer service within a target driven environment? At the British Red Cross, we’re looking for an outstanding customer service teammate. Can you sell first aid courses and products while nurturing relationships to encourage additional sales? Your work will be crucial in developing the uptake and renewal of first aid training courses across the UK, directly ensuring the public are educated on how to treat someone in an emergency.
A day in the life of a Customer Retention Executive:
- You’ll focus on engaging with first aid training customers who have previously attended a course and whose qualifications are expiring.
- You’ll register them to renew first aid training sessions, ensuring their skills are up to date and that they are ready to help anybody in need during an emergency.
- You’ll optimise outbound call and email opportunities by leveraging data-driven insights to personalise communication, enhance customer engagement, and proactively address customer requirements.
- You’ll build excellent customer relationships and look to enhance customer satisfaction.
- You’ll communicate with your customers via a range of channels, particularly by telephone and email.
- You’ll work within the sales department, which is home to our sales, retention, key accounts and service teams.
- You’ll also work closely with a range of other support services for Red Cross Training, including resource planning, venues, training, marketing and field-based teams.
Your dedication will ensure Red Cross Training remains a market leader in the provision of first aid training.
What does it take to be a successful Customer Retention Executive?
- Excellent customer service experience and you relish the opportunity to work towards achieving targets.
- You’ve previously worked in a sales/business development role.
- You’re IT literate with a range of packages/programs.
- A positive personality and a 'can do' attitude where you're always looking to find solutions.
- You're excited by the chance to work alongside a passionate and diverse team, ensuring inclusive practice and promoting diversity.
- Strong communication skills and enjoy talking to different people daily.
The closing date for your application is on Monday th March.
Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: days annual leave (including bank holidays) plus the option to buy extra leave.
Pension Scheme: Up to % contributory pension.
Recognition Platform: Managers can reward great work with retail vouchers.
Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
Learning & Development: A range of career and learning opportunities.
Will Writing Service: Access to a free will writing service.
Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
CycleWork: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed. Together, we are the world's emergency responders.
Customer Retention Executive in Manchester employer: British Red Cross incorporated
British Red Cross incorporated offers flexible working hours and a rewarding environment where employees can make a meaningful impact through their roles. The company fosters a customer-focused approach, encouraging proactive engagement and collaboration among team members. Opportunities for professional growth are supported through various roles that contribute to charitable causes.
Contact Details:
British Red Cross incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Red Cross incorporated. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Red Cross incorporated before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Red Cross incorporated:Your cover letter is your chance to shine! Tell us why you want to work at British Red Cross incorporated specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Red Cross incorporated!
How to prepare for a job interview at British Red Cross incorporated
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
