Facilities Operations Officer in London

Thank you for your interest in joining our team as the Operations Manager. We are the leading professional association and a Professional Standards Authority Voluntary Accredited Register for psychoanalytic and psychodynamic psychotherapy and counselling practitioners in the UK. With a small team of twelve, based at our offices in North London, and with an annual turnover of c£900k we regulate the profession, adjudicate on complaints and maintain professional standards. We enjoy a reputation for high clinical and professional standards within the counselling and psychotherapy profession and, unlike other similar organisations, we are purely psychoanalytic in our focus. We accredit training programmes operated via our Member Institutions, ensuring that they meet our exacting standards. As well as our regulatory role, we advance the knowledge and understanding about psychoanalysis and psychoanalytically informed therapies, through working with policy makers and through conferences, publications and other activities.

Having undergone a period of change and growth over the last few years, we are recruiting a new Operations Manager to help us maintain the functioning of the organisation and continue to grow. This role supports the Director of Operations across a variety of functions such as line managing the admin team, office management and events to ensure the organisation is able to thrive and meet its wider objective to protect the public.

• Manage relationships with facilities suppliers and contractors to ensure the smooth running of the office.
• Manage the relationship with the office landlord.
• Ensure office environment is kept clean, tidy and in working order and organise any urgent repairs as needed.
• Manage stationary, cleaning, refreshments and other relevant office supplies.
• Ensure all staff have equipment they need in the office and working from home.
• Organise ongoing maintenance for facilities such as air conditioning, PAT testing etc.
• Identify needs and organise new suppliers or contractors where necessary.
• Manage and respond to complaints and concerns about the organisation.
• Set up induction meetings and support with the induction planning of new staff members.
• Co-ordinate the implementation of annual performance development reviews across the organisation.
• Promote staff development and training across the organisation.
• Create public summaries for each Board meeting, and once approved, upload to the BPC website.
• Manage logistics for in person or hybrid Board and Council meetings such as booking venue and liaising with venue’s event manager.
• Develop events to increase membership and wider objectives of the organisation, as aligned with the business plan.
• Raise invoices such as Member Institution annual membership fees, accreditation and reaccreditation visits and New Associations adverts.
• Work with the Head of Operations, bookkeeper and accountants on the annual accounts and reports.
• Support with covering of phones and emails as required.
• Any other reasonable duties, as agreed with the Director of Operations, to contribute to the wider functions of the BPC.

• Experience with CRMs and databases.
• Ability to see projects through from start to finish and meet deadlines.
• Experience of taking and writing accurate and timely minutes.
• Experience of using Microsoft Office packages, particularly Word, Excel, and Outlook.
• Willingness and flexibility to work some evenings, and occasional Saturday, to attend meetings or conferences (time off in lieu is given).
• Experience of Xero accounting software or similar.