At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join BPAS, the UK's largest independent reproductive healthcare charity.
- Benefits: Enjoy 34 days annual leave, life assurance, and flexible working options.
- Other info: Hybrid role with great career growth and a supportive team environment.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: HNC/HND or 1 year of IT support experience required.
The predicted salary is between 30682 - 33264 £ per year.
Are you an IT Support professional with experience providing first-line technical support to users? Would you like a role where you can make a real difference supporting colleagues across a national healthcare organisation? BPAS are looking for a First Line Support Desk Analyst to join our IT team. In this role, you will provide first-line IT support and guidance to colleagues across the organisation, helping to resolve technical issues and ensuring users receive a responsive, customer-focused service. You will also provide administrative support to help maintain the smooth day-to-day running of IT Services.
As a First Line Support Desk Analyst, you will be the first point of contact for IT support queries across BPAS. You will work closely with colleagues within the IT team to ensure issues are logged, managed and resolved effectively, whilst maintaining a high standard of customer service. This is a hybrid role, with a requirement to work 2 days per week from the office and 3 days from home, with flexibility to meet business needs.
Main duties of the job:
- Providing first-line technical support across the organisation
- Logging, tracking & updating support tickets to ensure timely resolution
- Escalating unresolved issues through the appropriate channels
- Supporting the administration of user accounts, mobile devices & telephony services
- Working with the IT Admin team & external suppliers to coordinate the delivery, installation & maintenance of IT equipment
- Assisting with the maintenance of IT hardware and software asset records
- Supporting audits, software licensing compliance & warranty management activities
- Providing general administrative & clerical support to the IT Services team
- Identifying & escalating potential Information Governance & Cybersecurity concerns where appropriate
About You:
You'll be a proactive & customer-focused IT professional with excellent communication skills & a genuine desire to help users resolve technical issues. You'll be organised, methodical & able to manage competing priorities whilst maintaining a high level of service. We're looking for someone with:
- The equivalent of an HNC/HND standard of education or at least 1 year's experience in an IT support environment
- Experience providing user-facing IT support
- Good working knowledge of Microsoft Windows 10/11 & Microsoft 365 applications
- Strong administrative, organisational & time-management skills
- A full driving licence & the ability to travel to other BPAS locations when required
About us:
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity:
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
The full job description and terms and conditions of the role can be found on the right hand side of the NHS Jobs advert, under supporting documents. These are available for you to download and review.
Further Information:
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary: £30,682 - £33,264 per year, depending on skills and experience
Contract: 6 month fixed term
Shift Pattern: Typically Monday to Thursday 08:00 - 16:00 | Friday 08:30 - 14:30 with some flexibility to cover the core service desk hours (7am-6pm) - this will communicated in advance where possible
Location: Hybrid with 2 days per week at our Head office in Leamington Spa CV34 6RQ and 3 days from home
Values & eligibility: All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Application outcome: If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks: All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Service Desk Analyst in Warwick employer: British Pregnancy Advisory Service (BPAS)
The British Pregnancy Advisory Service (BPAS) is an exceptional employer, offering a supportive work culture that prioritises compassionate patient care and professional development. With generous benefits such as 34 days of annual leave and a defined contribution pension scheme, BPAS fosters an environment where nurses and midwives can thrive while making a meaningful impact in reproductive healthcare in Peterborough.
Contact Details:
British Pregnancy Advisory Service (BPAS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Warwick
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like British Pregnancy Advisory Service (BPAS).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like British Pregnancy Advisory Service (BPAS). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst in Warwick
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to British Pregnancy Advisory Service (BPAS).
How to prepare for a job interview at British Pregnancy Advisory Service (BPAS)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in British Pregnancy Advisory Service (BPAS)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services British Pregnancy Advisory Service (BPAS) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
