Telemed Treatment Unit Manager- 12 Months Maternity Cover in Twickenham

The closing date is 22 May 2026. This role is on a 12 month FTC covering maternity leave.

Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service? We are looking for a Treatment Unit Manager to lead our Telemedical services in our Richmond hub in London, on a full time basis, over Monday to Friday. It doesn't matter if you have a commercial, corporate, or clinical background, you will be able to use your leadership and management skills to ensure BPAS services are delivered effectively.

You will be responsible for ensuring the provision of a responsive telemedical termination of pregnancy service that is high quality & client-focused. You will actively manage capacity by utilising your team of clinical & non-clinical staff who work both in the hub & remotely. Please note, this role is to be worked from our Richmond Telehub.

About You

You will relish leading a remote team, where you will strive for excellence at all times, offering support and coaching when needed to encourage development of colleagues. You will build excellent working relationships with key internal & external stakeholders & have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, & leadership skills. Experience managing a remote team & knowledge of a telephone-based service model is desirable.

Main duties of the job

• Monitor and investigate client safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
• Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets in order to maximise unit contribution to BPAS finances.
• Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.
• Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.
• Initiate Duty of Candour contact with clients following any relevant incident, seeking support/direction as needed from the Client Safety Lead and Area Manager.
• Engage a largely home-based team and maintain strong lines of communication with remote-workers including part home/hub-based FLM team.
• Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from any regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive.

About us

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job responsibilities

The full job description and salary information can be found in the supporting documents section on the right-hand side of the advert. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Contract

12 months fixed term covering maternity leave

Salary

£48,152 - £57,351 per annum - depending on skills and experience (Inclusive of OLW)

Hours

36 per week to be worked flexibly over Monday to Friday. More will be discussed at interview.

Apply now

Interested in making a difference? Apply today to join our team.

Values & eligibility

All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks

All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

• A Level standard of education or NVQ Level 3 or equivalent HND or Degree, DMS or other post-graduate management qualification

General

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer visa sponsorship for this role?
• This is a 36 hour per week role to be worked over Monday-Friday at our unit in Richmond (TW1 2AR). Can you commit to this?
• Are you aware this role is on a 12 month FTC covering maternity leave?
• Please list any further information you wish to add in support of your application for this role.

Experience

• Substantial previous managerial experience, managing people and financial resources.
• Experience of working with regulatory bodies, e.g. CQC
• Knowledge of Health and Safety
• Control of budgets
• Knowledge of Healthcare Commission and Care Act 2000
• Knowledge of fertility and women's issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.