At a Glance
- Tasks: Lead a remote team to deliver high-quality telemedical services in a supportive environment.
- Company: Join BPAS, the UK's largest independent reproductive healthcare charity.
- Benefits: Enjoy 34 days annual leave, life assurance, and flexible working hours.
- Other info: Be part of an inclusive team that values compassion and professionalism.
- Why this job: Make a real difference in reproductive healthcare while developing your leadership skills.
- Qualifications: Experience in management and a passion for supporting women's rights are essential.
The predicted salary is between 48152 - 57351 € per year.
This role is on a 12 month FTC covering maternity leave. Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service? We are looking for a Treatment Unit Manager to lead our Telemedical services in our Richmond hub in London, on a full time basis, over Monday to Friday.
It doesn't matter if you have a commercial, corporate, or clinical background, you will be able to use your leadership and management skills to ensure BPAS services are delivered effectively. You will be responsible for ensuring the provision of a responsive telemedical termination of pregnancy service that is high quality & client-focused. You will actively manage capacity by utilising your team of clinical & non-clinical staff who work both in the hub & remotely. Please note, this role is to be worked from our Richmond Telehub.
About you
You will relish leading a remote team, where you will strive for excellence at all times, offering support and coaching when needed to encourage development of colleagues. You will build excellent working relationships with key internal & external stakeholders & have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, & leadership skills. Experience managing a remote team & knowledge of a telephone-based service model is desirable.
Main duties of the job
- Monitor and investigate client safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
- Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.
- Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.
- Initiate Duty of Candour contact with clients following any relevant incident, seeking support/direction as needed from the Client Safety Lead and Area Manager.
- Engage a largely home-based team and maintain strong lines of communication with remote-workers including part home/hub-based FLM team.
- Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from any regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us – benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
The full job description and salary information can be found in the supporting documents section on the right-hand side of the NHS Jobs advert. These are available for you to download and review.
Further information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Contract 12 months fixed term covering maternity leave
Salary £48,152 - £57,351 per annum - depending on skills and experience. (Inclusive of OLW)
Hours 36 per week to be worked flexibly over Monday to Friday. More will be discussed at interview.
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Qualifications
- A Level standard of education or NVQ Level 3 or equivalent
- HND or Degree, DMS or other post-graduate management qualification
General
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
- Are you aware we are unable to offer visa sponsorship for this role?
- This is a 36 hour per week role to be worked over Monday-Friday at our unit in Richmond (TW1 2AR). Can you commit to this?
- Are you aware this role is on a 12 month FTC covering maternity leave?
- Please list any further information you wish to add in support of your application for this role.
Experience
- Substantial previous managerial experience, managing people and financial resources.
- Experience of working with regulatory bodies, e.g. CQC
- Knowledge of Health and Safety
- Control of budgets
- Knowledge of Healthcare Commission and Care Act 2000
- Knowledge of fertility and women's issues
Service Manager in Twickenham employer: British Pregnancy Advisory Service (BPAS)
At BPAS, we pride ourselves on being a values-driven organisation that prioritises compassion, professionalism, and choice in reproductive healthcare. Our Richmond hub offers a supportive work culture with a strong emphasis on employee development, providing 34 days of annual leave, flexible working hours, and access to mental health resources, making it an excellent place for those looking to make a meaningful impact in their careers while maintaining a healthy work-life balance.
Contact Detail:
British Pregnancy Advisory Service (BPAS) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know BPAS. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. We want you to showcase your skills in motivating a remote team, so think of examples that highlight your experience!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the hiring team, let them know why you care about reproductive healthcare and how you can contribute to BPAS's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at BPAS.
We think you need these skills to ace Service Manager in Twickenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your leadership and management skills. We want to see how your experience aligns with the role of Treatment Unit Manager, so don’t hold back on showcasing relevant achievements!
Show Your Passion:Let your enthusiasm for leading a team shine through in your application. We’re looking for someone who’s genuinely passionate about delivering high-quality services, so share any experiences that demonstrate this commitment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible.
How to prepare for a job interview at British Pregnancy Advisory Service (BPAS)
✨Know Your Stuff
Make sure you understand the role of a Treatment Unit Manager inside out. Familiarise yourself with telemedical services and BPAS's mission. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in remote settings. Highlight your ability to motivate and support colleagues, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Since you'll be managing a remote team, demonstrate your exceptional communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if needed. This shows that you value open dialogue.
✨Problem-Solving Mindset
Be ready to discuss how you've tackled challenges in previous roles. Think of specific incidents where you had to solve problems or manage complaints. This will illustrate your critical thinking and negotiation skills, which are key for this position.
