At a Glance
- Tasks: Join our team as an Admin Assistant, supporting clients across four locations.
- Company: Be part of BPAS, the UK's largest independent reproductive healthcare charity.
- Benefits: Enjoy 34 days annual leave, life assurance, and access to 24/7 GP services.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in administration and excellent communication skills are essential.
The predicted salary is between 19800 - 21500 € per year.
The closing date is 06 March 2026.
This role covers our 4 units in Liverpool City Centre, Warrington, Aigburth, and St Helen's. Regular travel to all 4 is required.
We are looking for an experienced Admin Assistant to come and join our Merseyside Cluster on a part time basis working 34 hours a week. This unit-based role covers 4 units within the cluster – regular travel across all units is required. You’ll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.
About You
You will have proven experience of working within an office environment, where you’ve carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job
- Answer and direct telephone queries, liaising with internal and external colleagues, as necessary.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
- Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
- Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.
We are also looking for:
- Experience of dealing face to face with patients who may be upset, within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients and is an effective team player.
About us
The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values‑driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family‑friendly policies to support work‑life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job responsibilities
The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary £23,886 - £26,910 per annum (£12.76 - £14.38ph) depending on skills/experience. Pro‑rata for part time hours.
Hours 34 per week to be worked across the 4 units in the cluster over the below days/hours. A rota is given in advance. Monday, Tuesday, Wednesday & Friday - 08:00 to 17:00.
Locations
- One unit will be your base unit with mileage paid to the other 3 as per the expenses policy.
- BPAS Merseyside 32 Parkfield Rd, Liverpool L17 8UJ
- BPAS Warrington Youth Advice Shop, The Gateway, 89 Sankey St, Warrington WA1 1SR
- BPAS Liverpool Central Liverpool PCN Hub, 81 London Rd, Liverpool, L3 8JA
- BPAS St Helen's The Millennium Centre, Corporation St, Saint Helens WA10 1HJ
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre‑employment checks
All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Experience
- Administration experience gained within an office environment and general office duties.
- Experience with clerical procedures including the checking of documentation.
- Experience of telephone and reception procedures.
- Experience of dealing face to face with patients who may be angry or upset, within a care environment.
Qualifications
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2.
- Competent in Microsoft Office programmes including Word, Excel, Outlook, and Microsoft Teams.
General
Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
This role is working 34 hours per week over Monday, Tuesday, Wednesdays and Fridays (08:00‑17:00). Can you commit to this? This role requires regular travel to our four units in Aigburth, St Helen's, Warrington and Liverpool City Centre. Can you travel to all of them on a weekly basis?
Would you like to add any further information/statements to support your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Admin Assistant - 34 hours in St Helens employer: British Pregnancy Advisory Service (bpas)
The British Pregnancy Advisory Service (BPAS) is an exceptional employer that prioritises compassion and professionalism in a supportive work environment. With generous benefits such as 34 days of annual leave, access to mental health resources, and family-friendly policies, BPAS fosters employee growth and well-being while making a meaningful impact in reproductive healthcare across Merseyside. Join a values-driven team where your contributions help empower individuals to make informed choices about their health.
Contact Detail:
British Pregnancy Advisory Service (bpas) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant - 34 hours in St Helens
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Admin Assistant role. You never know who might have the inside scoop on openings at BPAS or similar organisations.
✨Tip Number 2
Prepare for those interviews! Research BPAS, understand their values, and think about how your experience aligns with their mission. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BPAS team.
We think you need these skills to ace Admin Assistant - 34 hours in St Helens
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admin Assistant role. Highlight your relevant experience in administration and any specific skills that match what we're looking for, like communication and attention to detail.
Show Your Personality:We want to see the real you! Don’t be afraid to let your friendly and positive attitude shine through in your application. This role is all about supporting clients, so a warm tone can really make a difference.
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points where possible to make your experience easy to read. We appreciate clarity, especially when it comes to your skills and past roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our team at BPAS!
How to prepare for a job interview at British Pregnancy Advisory Service (bpas)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Assistant role and its responsibilities. Familiarise yourself with the specific tasks mentioned in the job description, like handling telephone queries and managing appointment lists. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Admin Assistant, you'll need to communicate effectively with clients and colleagues. Prepare examples of how you've successfully handled difficult conversations or provided support in a busy environment. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when checking documentation and managing appointments. Bring up specific instances from your past experience where your attention to detail made a difference. This could be anything from catching an error in paperwork to ensuring a client received the correct information.
✨Be Ready to Discuss Teamwork
Since you'll be working as part of a team across multiple units, it's important to convey your ability to collaborate effectively. Think of examples where you've worked well with others, supported colleagues, or contributed to a positive team atmosphere. This will show that you're not just a great individual contributor but also a team player.
