Admin Assistant - 15 hours in Reading

Do you enjoy working within a busy office or reception environment, where no two days are the same? We are looking for an experienced Admin Assistant to join our Reading unit on a permanent basis, for 15 hours per week every Tuesday and Wednesday. You will work as part of the team in carrying out administration tasks in an efficient and friendly manner, ensuring that clients feel accepted, supported, and confident about BPAS services.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client’s episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

We are also looking for

• Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients, and an effective team player.

About us

The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job responsibilities

The full job description and salary details can be found in the supporting documents. These are available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Hours: 15 hours per week

Shift Pattern: Tuesday 08:00 - 16:00

Location: BPAS Reading 121 London Street, Reading, Berkshire RG1 4QA

Apply now

Interested in making a difference? Apply today to join our team.

Values & eligibility

All applicants must be pro choice and support a woman’s right to choose, in line with BPAS values and mission.

Application outcome

If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment check

All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

• Administration experience gained within an office environment and general office duties
• Knowledge of clerical procedures including checking documentation, telephone and reception duties
• Experience of dealing face to face with patients who may be angry or upset, within a care environment

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

General

Do you support a woman’s right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship. This role is based at our Reading unit (RG1 4QA) working 15 hours per week over Tuesday and Wednesday - Can you commit to this working pattern? Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name: British Pregnancy Advisory Service (BPAS)

Salary: £23,886 to £26,910 a year pro rata - Depending on skills and experience