At a Glance
- Tasks: Support clients and manage admin tasks across four units in Merseyside.
- Company: Join BPAS, the UK's leading reproductive healthcare charity.
- Benefits: Enjoy 34 days annual leave, life assurance, and flexible working hours.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and excellent communication skills required.
The predicted salary is between 14.73 - 14.73 £ per hour.
Overview: This role is based across our four units in the Merseyside cluster. The Admin Assistant will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care. The role is 30 hours per week, flexibly across Monday to Friday, with a rota provided in advance. Weekly travel to all four units is required.
About you: You will have strong experience of working within an office environment with administration duties. You will be an excellent communicator, both internally and externally, and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job:
- Answer and direct telephone queries, liaising with internal and external colleagues as necessary.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.
- Monitor, edit and amend appointment lists, using BPAS booking system where appropriate, and inform clients if changes to their appointment are necessary.
- Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail, and prepare and dispatch statistical information and reports.
We are also looking for:
- Experience of dealing face to face with clients who may be angry or upset, within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients, and an effective team player.
About us: The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
Working with us – benefits:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity: BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Application information: If you have any questions about the role or require adjustments to support your application, please get in touch—we are happy to help.
Salary: £24,484 - £27,583 per annum pro rata (£13.08 - £14.73ph). Depending on skills and experience.
Shift pattern: 30 hours per week - 4 x 7.5 hour shifts. To be worked flexibly across the 4 units over Monday to Friday.
Locations: BPAS Liverpool (L3 8JA) will be classed as your base unit, and mileage to the other units as part of your normal duties will be reimbursed at the rate determined by the BPAS Expenses policy in place at the time.
Application outcome: If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks: All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification: Experience in administration within an office environment and general office duties; experience with clerical procedures including checking documentation; experience of telephone and reception procedures. Experience of dealing face to face with patients who may be angry or upset, within a care environment; healthcare administration experience.
Qualifications: English and Maths qualification either GCSE A-C or Functional Skills Level 2 or GCSE 4* or NVQ level 2. Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams.
Contact Details:
British Pregnancy Advisory Service (BPAS) Recruitment Team
