Service Manager in Leeds

This role is on a 12m FTC covering maternity leave. Are you passionate about leading & motivating a team to ensure the delivery of a high-quality service? Would you like to be part of a professional team delivering high quality abortion care supported by a comprehensive training package? BPAS are looking for a Service Manager (we call them Treatment Unit Manager's here!) to lead our reproductive health services in our Leeds and Bradford units. It doesn't matter if you have a commercial, corporate, or clinical background, you'll be able to use your leadership & management skills to ensure BPAS services are delivered effectively.

The role involves:

• Ensuring the provision of a responsive termination of pregnancy service that is high quality and patient-focused by motivating, engaging, & managing clinical & non-clinical staff effectively.
• Actively managing capacity by utilising your team to ensure appointment templates are aligned to facilitate this.
• Working to ensure the services provided in your clinic, including a surgical termination service, maintain high standards of patient care in line with BPAS policies & procedures.
• Maintaining positive relationships with external stakeholders including local commissioners and the Care Quality Commission (CQC) ensuring the unit is managed in line with regulatory requirements.

Main duties of the job include:

• Ensuring the delivery of a patient-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.
• Monitoring and investigating patient safety incidents and complaints via Datix, reporting outcomes to the Operations and Quality Manager and initiating any necessary action.
• Participating in the development of annual budgets and monitoring and controlling unit expenditure in line with agreed budgets.
• Liaising with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times.
• Ensuring the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures.
• Initiating Duty of Candour contact with patients following any relevant incident.
• Maintaining relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements.

About us: The British Pregnancy Advisory Service (BPAS) is the UK’s largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity: BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences.

About You: As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently. With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment.

You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations. You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills.

Some of your key strengths will be:

• Previous managerial experience managing people and financial resources.
• Experience in a healthcare setting although highly desirable is not essential.
• Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues.
• Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety.
• A full job description and further information can be downloaded from the right hand side of the NHS Jobs advert.

Further Information: We may close this advert early if we receive a high number of suitable applications. If you have any questions about the role or require adjustments to support your application, please get in touch.

Locations: BPAS Leeds - Unit 5 Landmark Ct, Elland Rd, Beeston, Leeds LS11 8JT - base unit; BPAS Bradford - The Ridge Medical Centre, Cousen Rd, Bradford BD7 3JX.

Salary: £43,988 - £53,187 per annum, depending upon skills and experience. Plus an additional £500 per annum for the satellite unit.

Working Pattern: Flexible during business hours over Monday to Saturday.

Values & eligibility: All applicants must be pro-choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome: If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks: All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification: Qualifications include A Level standard of education or NVQ3 or equivalent HND or Degree, DMS or other post-graduate management qualification. Knowledge and Skills include excellent problem solving, time management, negotiation, and leadership skills. Experience includes previous managerial experience, managing people, setting targets & objectives for your team, managing financial resources including annual budgets and monitor and control expenditure.