At a Glance
- Tasks: Support clients and manage administrative tasks in a busy office environment.
- Company: Join BPAS, the UK's leading reproductive healthcare charity.
- Benefits: Enjoy 34 days annual leave, life assurance, and flexible work-life balance.
- Other info: Part-time role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in administration and excellent communication skills required.
The predicted salary is between 14.73 - 14.73 £ per hour.
Do you enjoy working within a busy office or reception environment, where no two days are the same? Do you have experience of general administrative procedures? We are looking for an experienced Admin Assistant to come and join our unit in Bournemouth on a part-time basis. As the Admin Assistant, you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care. This unit-based role is working 15 hours per week on a Wednesday, Thursday, and Friday.
About You
You will have strong experience of working within an office environment, where you have carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job
- Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients' episode of care.
- Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
- Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.
We are also looking for:
- Experience of dealing face to face with clients who may be angry or upset, within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients and an effective team player.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary £24,484 - £27,583 per annum pro rata (£13.08 - £14.73ph). Depending on skills and experience.
Shift Pattern 15 hours per week Wednesday 09:00-15:00 | Thursday 10:00-15:00 | Friday 10:00-14:00
Location BPAS Bournemouth 23-25 Ophir Rd, Bournemouth BH8 8LS
Values & eligibility
All applicants must be pro-choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately, you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
General Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- Are you aware we are unable to offer Visa sponsorship to this role?
- This role is for 15 hours per week over Wednesday, Thursday, and Fridays at our Bournemouth unit. Can you commit to this?
Desirable
Please list any further information you wish to add in support of your application for this role.
Experience Essential
- Administration experience gained within an office environment and general office duties
- Experience with clerical procedures including the checking of documentation
- Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience
Qualifications Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name British Pregnancy Advisory Service (BPAS)
Address British Pregnancy Advisory Service Ophir Road Bournemouth BH8 8LS United Kingdom
Admin Assistant - 15 hours in Bournemouth employer: British Pregnancy Advisory Service (BPAS)
BPAS is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As the UK's largest independent women's reproductive health charity, we provide meaningful opportunities to make a real impact in the community while fostering ethical and sustainable practices in procurement. Our commitment to staff development ensures that you will have access to training and advancement opportunities, making your career with us both rewarding and fulfilling.
Contact Details:
British Pregnancy Advisory Service (BPAS) Recruitment Team
