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- Tasks: Support clients and manage administrative tasks in a dynamic office environment.
- Company: Join the UK's largest independent reproductive healthcare charity, BPAS.
- Benefits: Enjoy 34 days annual leave, life assurance, and flexible work-life balance policies.
- Why this job: Make a real difference in people's lives while developing your admin skills.
- Qualifications: Experience in administration and excellent communication skills required.
- Other info: Work 15.5 hours weekly with opportunities for growth and support.
The predicted salary is between 19800 - 22300 £ per year.
The closing date is 19 March 2026. This role is part of our Solent Cluster and although your main place of work is Portsmouth, there may be the requirement to work at the Southampton and Basingstoke units to cover sickness and annual leave on an ad‑hoc basis.
Do you enjoy working within a busy office or reception environment, where no two days are the same? Do you have experience of general administrative procedures? We are looking for an experienced Admin Assistant to come and join our unit in Portsmouth. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care. This unit‑based role is working 15.5 hours per week every Thursday and Friday. A detailed shift pattern and salary information can be found below in the further information section.
About You
You will have strong experience of working within an office environment, where you have carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job
- Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.
- Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
- Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.
We are also looking for:
- Experience dealing face to face with clients who may be angry or upset, within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients and an effective team player.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country. When you join BPAS, you become part of a values‑driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family‑friendly policies to support work‑life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks. We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool. If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary £23,886 - £26,910 per annum pro rata (£12.76 - £14.38ph). Depending on skills and experience.
Shift Pattern 15.5 hours per week Thursday - 08:30 - 16:00 Friday - 08:00 - 17:00
Location Portsmouth will be classed as your base unit with mileage paid to the other 2 as per the BPAS expenses policy.
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre‑employment checks
All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Experience
- Administration experience gained within an office environment and general office duties
- Experience with clerical procedures including the checking of documentation
- Experience of telephone and reception procedures
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience
Qualifications
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship. This role is for 15.5 hours per week on Thursday and Fridays at our unit in Portsmouth. Can you commit to this? This role is part of our Solent Cluster and there may be the requirement to work at the Southampton and Basingstoke units to cover sickness and annual leave - can you travel to all 3 units? Please list any further information you wish to add in support of your application for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name British Pregnancy Advisory Service (BPAS) £23,886 to £26,910 a year pro rata for part‑time - Depending on skills and experience.
Admin Assistant - 15.5 hours in Basingstoke employer: British Pregnancy Advisory Service (bpas)
Contact Detail:
British Pregnancy Advisory Service (bpas) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant - 15.5 hours in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BPAS. Understand their values and mission, especially around reproductive healthcare. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for admin roles and rehearse your answers. Focus on your experience with administrative tasks and how you've handled challenging situations with clients. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! Even though it’s a busy office environment, looking professional can make a great first impression. Choose an outfit that reflects your personality but also shows you mean business. Remember, you want to stand out for the right reasons!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Admin Assistant - 15.5 hours in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits with the Admin Assistant role, so don’t be shy about showcasing your admin prowess!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and colleagues, let your communication skills shine through in your application. Use clear and friendly language to demonstrate that you’re a great fit for our team.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, just like we do in our daily tasks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at British Pregnancy Advisory Service (bpas)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Assistant role and its responsibilities. Familiarise yourself with the specific tasks mentioned in the job description, like handling BPAS paperwork and managing appointment lists. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Admin Assistant, you'll need to communicate effectively with clients and colleagues. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. This will highlight your ability to maintain a friendly and positive attitude, even in challenging situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial in administrative roles. Bring along examples of your work that showcase your meticulousness, such as error-free reports or well-organised documentation. During the interview, mention specific instances where your attention to detail made a difference in your previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think about potential scenarios you might face in the role, like dealing with an upset client or managing conflicting appointments, and prepare your responses. This will show that you're proactive and ready to tackle challenges head-on.