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- Tasks: Join a busy office, handling calls, paperwork, and client interactions.
- Company: Be part of BPAS, the UK's leading reproductive healthcare charity.
- Benefits: Enjoy 34 days annual leave, life assurance, and a pension scheme.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Make a difference in clients' lives while gaining valuable admin experience.
- Qualifications: Experience in office admin, excellent communication, and a friendly attitude.
The predicted salary is between 24000 - 28000 £ per year.
Role overview
Please note, this role is on a 12 month fixed term contract. Do you enjoy working within a busy office or reception environment, where no two days are the same? We are looking for an experienced Admin Assistant to join our unit in Birmingham Central for 30 hours per week on Mondays, Tuesdays, Thursdays and Fridays. A detailed shift pattern and salary information can be found in the further information section below.
You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.
Responsibilities
- Answer and direct telephone queries, liaising with internal and external colleagues.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client’s episode of care.
- Monitor, edit and amend appointment list using the BPAS booking system, informing clients of any changes to their appointments.
- Assist in monitoring, controlling and ordering stock, sorting and distributing incoming mail, and preparing and dispatching statistical information and reports.
Qualifications
- Proven experience of working within an office environment, carrying out administration duties.
- Excellent communicator both internally and externally with a friendly and positive attitude when interacting with clients, colleagues and external parties.
- Experience of face‑to‑face interaction with patients who may be upset within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone and reception duties.
- Good attention to detail, supportive towards colleagues and clients, and an effective team player.
Company
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
Benefits
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family‑friendly policies to support work‑life balance
Admin Assistant - 30 hours (12m FTC) employer: British Pregnancy Advisory Service (BPAS)
Contact Detail:
British Pregnancy Advisory Service (BPAS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant - 30 hours (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the admin field. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your experience in busy office environments and how you handle client interactions with a positive attitude.
✨Tip Number 3
Be proactive! If you see a role that fits, don’t just apply through the usual channels. Use our website to submit your application and follow up with a friendly email to express your enthusiasm for the position.
✨Tip Number 4
Stay organised! Keep track of your applications and prepare for each interview by researching the company and its values. This will help you align your answers with what they’re looking for in an Admin Assistant.
We think you need these skills to ace Admin Assistant - 30 hours (12m FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and any relevant skills that match the job description. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about the Admin Assistant role at BPAS. Let us know how you can contribute to our team and support our clients.
Showcase Communication Skills: Since this role involves a lot of interaction with clients and colleagues, make sure to highlight your communication skills in your application. We love candidates who can convey information clearly and maintain a positive attitude, especially in challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at British Pregnancy Advisory Service (BPAS)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Assistant role and its responsibilities. Familiarise yourself with BPAS services and think about how your previous experience aligns with the tasks mentioned in the job description.
✨Showcase Your Communication Skills
As an Admin Assistant, you'll need to communicate effectively with clients and colleagues. Prepare examples of how you've successfully handled phone queries or face-to-face interactions, especially in sensitive situations. This will demonstrate your ability to maintain a friendly and positive attitude.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when checking documentation and managing appointments. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles, such as catching errors or improving processes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the office environment, or how BPAS supports its staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you.