Supporter Engagement Manager: Communications

Location: Bloomsbury

Role Summary

The Supporter Engagement Manager: Communications is responsible for designing a programme of printed and digital engagement, from generating content ideas through to overseeing production. Reporting to the Head of Supporter Engagement, and managing the Supporter Engagement Coordinator, the post holder will work to ensure clear communication plans are in place for all supporter groups, which make best use of resources, ensuring all contact is appropriately tailored to the target audience. They will be an ambitious, self-led individual who will need to work with colleagues across the Museum to plan and deliver supporter communications.

Key areas of responsibility:

• Develop and deliver annual communication plans for different supporter groups, aligning with Museum objectives and audience insights; oversee the production of the British Museum Magazine.
• Coordinate cross-departmental content by working with curatorial and departmental teams to ensure diverse Museum work is reflected in supporter communications, including email newsletters.
• Lead reactive communications, ensuring timely updates on emerging stories are shared with supporters to maintain engagement and relevance.
• Manage external suppliers and communication services, including overseeing SLAs, re-tendering processes, and ensuring high-quality delivery across all outsourced engagement communications.
• Collaborate across teams—including Broadcast, Development, Communications, and Patron services—to ensure effective use of video, website updates, integrated messaging, and timely response to supporter and Patron enquiries.

About you:

• Educated to degree level or equivalent, with a marketing qualification being advantageous.
• Significant experience in managing both digital and printed communications, ideally within a cultural or membership-based organisation.
• Proficiency in using fundraising databases such as Raiser’s Edge and an understanding of data protection and Gift Aid legislation are essential.
• Strong project management skills including the ability to manage third-party suppliers, develop and oversee Service Level Agreements (SLAs), re-tender services, and handle communication budgets.
• Experience in managing communications for multiple audience groups, strategic planning, and working under pressure to tight deadlines.
• Excellent interpersonal skills, including written and verbal communication, negotiation, diplomacy, and the ability to work collaboratively across teams.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme.
• Free entry to a wide range of museums and exhibitions.
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans.
• Professional and personal development opportunities.
• Employee Assistance Programme.
• Discounts on food and gift shop purchases.

If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture.

The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated in line with their relevant knowledge, skills, and experience.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about 2-3 days a week.