At a Glance
- Tasks: Provide first- and second-line support to keep the Museum's digital environment running smoothly.
- Company: Join the British Museum, a historic institution undergoing exciting transformation.
- Benefits: Enjoy free exhibition entry, generous leave, and a supportive work culture.
- Other info: Hybrid working available, with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team and make a real impact in a collaborative environment.
- Qualifications: No traditional IT background needed; just bring your problem-solving skills and eagerness to learn.
The predicted salary is between 32297 - 32297 £ per year.
As a Service Operations Support Analyst, you’ll play a key role in keeping the Museum’s digital environment running smoothly. Sitting within a close-knit and dynamic Information Systems team, you’ll provide first- and second-line support to colleagues across the entire organisation. This is a uniquely varied role in a very social and collaborative department, offering the opportunity to work with over 250 different software applications while engaging with teams across every part of the Museum. From galleries to offices, you’ll gain an in-depth understanding of both the people and the spaces that make the Museum work.
You’re someone who thrives in a fast-paced, service-focused environment and enjoys solving problems. You bring strong communication skills and a calm, adaptable approach, especially when working under pressure or managing competing priorities. You don’t need to come from a traditional IT background - we welcome applicants from all professional paths. What matters most is your attitude: you’re proactive, eager to learn, and motivated to build your technical skills on the job. You enjoy working as part of a team but are equally comfortable taking initiative independently. Above all, you take pride in delivering a great service and building positive relationships with colleagues at all levels.
Key areas of responsibility:
- Provide first- and second-line technical support, diagnosing and resolving user issues across a wide range of systems and applications.
- Manage and respond to service requests via the Helpdesk, including hardware, software, and access requirements.
- Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support).
- Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards.
- Collaborate with colleagues across IS and the wider Museum to support projects and continuous service improvements.
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working.
Benefits:
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- Civil Service Pension Scheme with a secure, inflation‑linked defined benefit.
- 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Discounts at onsite catering, Museum shops and local Bloomsbury partners.
- Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Eyecare vouchers for VDU tests and contributions toward glasses.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
- Interest‑free loans including season ticket, rental deposit and bicycle loans.
Values:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.
At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.
*Unfortunately, for this role we are unable to offer Sponsorship to applicants.* The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Service Operations Support Analyst employer: British Museum
The British Museum is an exceptional employer, offering a vibrant and inclusive work culture where employees are valued and supported in their professional growth. With a comprehensive benefits package that includes generous leave, learning opportunities, and social perks, staff can thrive both personally and professionally while contributing to the Museum's transformative mission in the heart of Bloomsbury, London.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the British Museum on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Operations Support Analyst role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical support. Think about how you can showcase your problem-solving skills and adaptability, especially in fast-paced environments. We want to see your personality shine through!
✨Tip Number 3
Show off your passion for the Museum and its mission! Research the British Museum’s recent projects and transformations. Being able to discuss these in your interview will demonstrate your genuine interest and commitment to contributing to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us at the British Museum.
We think you need these skills to ace Service Operations Support Analyst
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Service Operations Support Analyst and how you can contribute to our team at the Museum.
Tailor Your Experience:Make sure to highlight relevant experiences that showcase your problem-solving skills and customer service abilities. We’re looking for examples that align with the key responsibilities of the role, so don’t hold back!
Reflect Our Values:Familiarise yourself with our core values: Care Deeply, Embrace the Unknown, Spark Curiosity, and Value Many Voices. We want to see how you embody these in your previous work or experiences, so weave them into your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the British Museum.
How to prepare for a job interview at British Museum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Operations Support Analyst. Familiarise yourself with the key areas mentioned in the job description, such as providing first- and second-line support and managing service requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Since this role involves diagnosing and resolving user issues, be prepared to discuss specific examples of how you've tackled problems in the past. Think of situations where you had to think on your feet or manage competing priorities, and explain your thought process clearly during the interview.
✨Emphasise Your Communication Style
Strong communication skills are crucial for this position. During the interview, highlight your ability to deliver excellent customer service through various channels. Share examples of how you've effectively communicated with colleagues or clients, especially in high-pressure situations.
✨Align with the Museum's Values
The British Museum values care, curiosity, and inclusivity. Reflect on how your personal values align with these and be ready to share examples from your experience that demonstrate these qualities. This will show that you're not just a fit for the role, but also for the culture of the organisation.
