At a Glance
- Tasks: Provide first- and second-line support to keep the Museum's digital environment running smoothly.
- Company: Join the British Museum's dynamic Information Systems team.
- Benefits: Enjoy 25 days' leave, free exhibition entry, and social perks.
- Other info: Hybrid working available and excellent career development opportunities.
- Why this job: Be part of a major transformation while building your tech skills.
- Qualifications: Strong communication skills and a proactive attitude are key.
The predicted salary is between 32297 - 32297 £ per year.
Full-time (41 hours per week). Hybrid working available (max. 2 days from home) subject to operational needs and completion of initial training. Permanent contract. £32,297 per annum. Application deadline: 17 June 2026.
About the role
As a Service Operations Support Analyst, you'll play a key role in keeping the Museum's digital environment running smoothly. Sitting within a close-knit and dynamic Information Systems team, you'll provide first- and second-line support to colleagues across the entire organisation. This is a uniquely varied role in a very social and collaborative department, offering the opportunity to work with over 250 different software applications while engaging with teams across every part of the Museum. From galleries to offices, you'll gain an in-depth understanding of both the people and the spaces that make the Museum work.
About you
You're someone who thrives in a fast-paced, service-focused environment and enjoys solving problems. You bring strong communication skills and a calm, adaptable approach, especially when working under pressure or managing competing priorities. You don't need to come from a traditional IT background – we welcome applicants from all professional paths. What matters most is your attitude: you're proactive, eager to learn, and motivated to build your technical skills on the job. You enjoy working as part of a team but are equally comfortable taking initiative independently. Above all, you take pride in delivering a great service and building positive relationships with colleagues at all levels.
Key areas of responsibility
- Provide first- and second-line technical support, diagnosing and resolving user issues across a wide range of systems and applications.
- Manage and respond to service requests via the Helpdesk, including hardware, software, and access requirements.
- Deliver excellent customer service through multiple channels (face-to-face, phone, email, and remote support).
- Maintain accurate records of assets, licences, and support activity, ensuring compliance with agreed standards.
- Collaborate with colleagues across IS and the wider Museum to support projects and continuous service improvements.
The Masterplan
The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large-scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane – who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.
Benefits
- Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
- 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
- Discounts at onsite catering, Museum shops and local Bloomsbury partners.
- Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
- Peer support and allyship with five diversity networks for community.
- Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
- Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
- Eyecare vouchers for VDU tests and contributions toward glasses.
- Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
- Support for carers through Employers for Carers.
- Civil Service Pension Scheme with a secure, inflation-linked defined benefit.
- Interest-free loans including season ticket, rental deposit and bicycle loans.
Our Values
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
Additional information
Unfortunately, for this role we are unable to offer Sponsorship to applicants. The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants. At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice.
Location
National Museum Directors’ Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN.
Service Operations Support Analyst in London employer: British Museum
The British Museum is an exceptional employer, offering a vibrant and collaborative work culture where employees can thrive in a dynamic environment. With a commitment to employee growth through continuous learning opportunities, generous benefits including enhanced parental leave, and a focus on wellbeing, staff are supported both personally and professionally. Located in the heart of Liverpool, the Museum provides a unique chance to engage with diverse teams and contribute to its transformative mission, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Museum values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Museum might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Museum!
✨Direct Apply to British Museum
Let's not forget to apply directly through the British Museum website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Operations Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Museum.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Museum. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Museum
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
