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- Tasks: Lead and manage IT services and infrastructure for the British Medical Association.
- Company: Join the BMA, the UK's trade union for doctors, advocating for better pay and conditions.
- Benefits: Enjoy 30 days holiday, double pension contributions, and flexible benefits.
- Why this job: Be part of a crucial team shaping technology for healthcare professionals.
- Qualifications: Senior management experience in technology and proven IT service delivery skills required.
- Other info: Anonymous recruitment process ensures fairness in hiring.
The predicted salary is between 43200 - 72000 £ per year.
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Head of Service and Infrastructure, London
Client: British Medical Association
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 9f4d3537e7ca
Job Views: 2
Posted: 12.07.2025
Expiry Date: 26.08.2025
Job Description:
Job Overview
Global Resourcing is partnering with the British Medical Association (BMA) in their search for a Head of Infrastructure and Service to join their team on a permanent basis. Apply today by contacting Dave Flynn or Eleri Morgan at Global Resourcing.
About the BMA
The British Medical Association (BMA) is the trade union and professional body for doctors in the UK. We represent, support, and negotiate on behalf of all UK doctors and medical students.
Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession and supporting our doctors with relevant products and services.
About the role
We have an exciting opportunity for a Head of Service and Infrastructure to join our Technology Services directorate. This is a leadership role, reporting to the Chief Technology Operations Officer.
You will lead and oversee the strategic planning, development, and management of IT services and infrastructure. You will lead a team of approximately 20 to ensure that the technology services and infrastructure meet the needs of the BMA in all aspects of resource planning and delivery. You will also collaborate with senior colleagues across Technology services to define and deliver against the technology strategy.
To ensure your success as the BMA's Head of Service and Infrastructure, you will ideally have:
- Proven senior management level experience in technology
- Experience of defining and driving delivery of service and infrastructure strategies
- Proven background in IT service delivery, incident management, and the implementation of ITSM tools and processes
- Experience of delivering successful projects within both Agile and Plan methodologies
- Experience of managing, motivating, and developing high-performing teams
- Practical knowledge of IT infrastructure components, including network servers, storage, databases, cloud computing, and virtualization technologies
- Knowledge of emerging technology trends
- Solid experience with ITIL frameworks and best practices
- Excellent verbal and written communication skills
- Proven problem-solving skills
As the BMA embarks on a 3-5 year organizational strategy, the technology roadmap will be a crucial element, with Infrastructure and IT services underpinning this. As a leader who delivers at pace, your proven expertise and appetite to make a difference in driving forward technology operations, infrastructure, and service management will be key.
Apply today by contacting Dave Flynn or Eleri Morgan at Global Resourcing.
Why work for us?
We offer a wide range of benefits including:
- 30 days holiday entitlement plus bank holidays and a BMA company day
- Double matching pension contributions up to 12% of salary
- Additional leave entitlement for volunteering or moving house (after completion of probationary period)
- Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline, and specialist support available
- BMA Law – discounted rates for employees requiring legal services such as will writing/conveyancing
- Multiple flexible benefits and discounts through our employee benefits platform
- Lots of Learning and Development/training opportunities via our internal learning hub
- Season ticket loan (up to £10,000) after completion of probationary period
Anonymous recruitment
The BMA endeavors to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications. Personal information such as name, date of birth, age, and gender are anonymized and will only become visible to hiring managers if you are selected for an interview.
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Head of Service and Infrastructure (London) employer: BRITISH MEDICAL ASSOCIATION
Contact Detail:
BRITISH MEDICAL ASSOCIATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service and Infrastructure (London)
✨Tip Number 1
Research the British Medical Association (BMA) thoroughly. Understand their mission, values, and current challenges in the healthcare sector. This knowledge will help you tailor your discussions and demonstrate your genuine interest in contributing to their goals.
✨Tip Number 2
Network with professionals in the healthcare technology field. Attend relevant industry events or webinars where BMA representatives might be present. Building connections can provide insights into the organisation's culture and priorities, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with managing high-performing teams. The BMA is looking for someone who can motivate and develop their team, so be ready to share specific examples of how you've successfully led teams in the past.
✨Tip Number 4
Familiarise yourself with ITIL frameworks and best practices, as well as emerging technology trends. Being able to speak confidently about these topics will show that you are not only qualified but also forward-thinking, which is crucial for the role.
We think you need these skills to ace Head of Service and Infrastructure (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Service and Infrastructure position. Tailor your application to highlight your relevant experience in IT service delivery and management.
Craft a Compelling CV: Your CV should clearly showcase your senior management experience in technology, including specific examples of how you've defined and driven service and infrastructure strategies. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the BMA's mission. Highlight your leadership skills and experience with ITIL frameworks, as well as your ability to manage high-performing teams effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at BRITISH MEDICAL ASSOCIATION
✨Understand the BMA's Mission
Before your interview, take some time to research the British Medical Association and its role in supporting doctors. Understanding their mission and current challenges will help you align your answers with their goals and demonstrate your commitment to their cause.
✨Showcase Your Leadership Experience
As a Head of Service and Infrastructure, you'll need to lead a team effectively. Be prepared to discuss your previous leadership roles, focusing on how you've motivated teams, managed conflicts, and driven successful projects. Use specific examples to illustrate your impact.
✨Familiarise Yourself with ITIL Frameworks
Since the role requires solid experience with ITIL frameworks, brush up on your knowledge of IT service management best practices. Be ready to discuss how you've implemented these frameworks in past roles and the benefits they brought to your organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of examples from your past experiences where you successfully resolved issues or improved processes, and be ready to explain your thought process during those situations.
