At a Glance
- Tasks: Support SAP systems, troubleshoot issues, and enhance user experience in a dynamic environment.
- Company: Join Sunseeker International, a leader in luxury yacht manufacturing with a rich heritage.
- Benefits: Enjoy a competitive salary, generous pension scheme, private medical insurance, and employee discounts.
- Other info: Work on-site in beautiful Poole, surrounded by stunning beaches and nature.
- Why this job: Be part of a passionate team, making waves in the yacht industry while developing your IT skills.
- Qualifications: Experience in SAP support, strong analytical skills, and a customer-focused mindset are essential.
The predicted salary is between 63000 - 77000 £ per year.
About Sunseeker International
Sunseeker was founded on a bold vision: to create a new kind of yacht and redefine what was possible on the water. From our earliest designs in 1967, we’ve pushed boundaries and reshaped the motor yacht industry through innovation, craftsmanship and relentless ambition. At the heart of every Sunseeker lies a legacy of expert hands and meticulous attention to detail, skills refined and passed down through generations. These are the qualities that set our yachts apart - and the qualities that continue to drive our craft today.
In a world increasingly defined by automation, we remain committed to building hand‑crafted, hand‑finished boats. With over 1,800 talented team members across our busy shipyards - from long‑serving specialists to more than 180 apprentices - our Sunseeker workforce reflects the strength, diversity and pride of our local community. It’s this blend of heritage, skill and passion that makes our shipyards unlike any other place in the world.
Who We Are Seeking
Sunseeker International is seeking a proactive and detail-oriented SAP Support Analyst to join our dynamic IT team based in Poole, Dorset. This is a pivotal role supporting our core SAP landscape, ensuring stability, performance and continual improvement across key business processes. You will act as a trusted liaison between business users, internal technical teams and third-party vendors, taking ownership of SAP support issues end to end. This role is ideal for an experienced SAP support professional who thrives in a fast‑paced, collaborative manufacturing environment and enjoys blending technical expertise with excellent customer service.
A Day in the Life
In this role, no two days are the same. You’ll start the day reviewing SAP support tickets, prioritising and triaging incidents and service requests via the service desk. You’ll collaborate closely with colleagues across Finance, Supply Chain, Manufacturing and Production to diagnose issues, clarify requirements and deliver effective solutions. You’ll work hands‑on with user access and role configuration, liaise with third‑party support partners to resolve more complex issues, and contribute to testing and quality assurance for system enhancements and upgrades. Throughout the day, you’ll also analyse trends in support calls, looking for opportunities to improve processes, reduce recurring issues and enhance the overall user experience.
Example Responsibilities Include
- Acting as first and second line support for SAP incidents and service requests, ensuring issues are logged, prioritised, triaged and resolved in line with SLAs
- Gathering detailed user requirements, assessing feasibility, ROI and recommending next steps through internal change processes
- Managing SAP user accounts, roles and transaction code allocations
- Investigating root causes of recurring issues using Solution Manager and working with partners to implement permanent fixes
- Participating in unit, integration and user acceptance testing (UAT) for system changes and upgrades
- Creating and maintaining high-quality system and support documentation
- Collaborating with internal stakeholders and external vendors to deliver effective support outcomes
- Identifying opportunities for training and process optimisation to reduce future support demand
- Supporting the management of third‑party vendor performance and associated costs
To Be Considered for This Role You Should Have
- A bachelor’s degree in Computer Science, Information Technology or a related discipline (desirable)
- Experience in 1st and 2nd line SAP support or a similar ERP analyst role
- Strong functional SAP knowledge with hands‑on experience in user and role management
- Understanding of SAP architecture, integration points and data migration techniques
- Knowledge of SAP security patching requirements and approaches
- Familiarity with IT service management principles; ITIL Foundation certification is advantageous
- Excellent analytical and problem‑solving skills with strong attention to detail
- Confident communication skills, able to explain technical concepts to non‑technical users
- A customer‑focused mindset with a strong sense of ownership and accountability
- The ability to work independently while contributing positively to a collaborative team
Please note that this position is required to be on‑site 5 days per week - unfortunately, there is no hybrid or remote working option available for this role, as the successful candidate will need to work closely with the wider team and support day‑to‑day operations on site.
Desirable experience: use of service desk tools such as Jira or ServiceNow, experience with SAP Solution Manager and SAP ECC6, previous experience in a manufacturing environment.
Sunseeker employees benefit from a generous company pension scheme - 6% employer contribution, private medical insurance, including baby bonus and Digital GP (after 2 years), dental insurance (after 2 years), annual leave increases with continued service, Health Assured EAP, trained Mental Health First Aiders, employee discounts with a wide range of third party businesses (up to 30% off) including Perkbox.
SAP Support Analyst in Poole employer: British Marinemember
Premier Marinas is an excellent employer, offering a vibrant work culture at Brighton Marina where teamwork and customer service are at the heart of our operations. With competitive salaries, private medical cover, and ample opportunities for personal and professional development, we ensure that our employees thrive in a supportive environment while enjoying the dynamic nature of marina life.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Support Analyst in Poole
✨Join the IT Consultancy Buzz
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We think you need these skills to ace SAP Support Analyst in Poole
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Marinemember.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Marinemember. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Marinemember
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
