At a Glance
- Tasks: Patrol the marina, conduct safety checks, and monitor CCTV for a secure environment.
- Company: Join Premier Marinas, a friendly team dedicated to top-notch customer service.
- Benefits: Enjoy competitive salary, private medical cover, online GP access, and extra birthday leave.
- Other info: Full training provided; diverse applicants encouraged to apply!
- Why this job: Make a real difference in a vibrant marina while developing your skills.
- Qualifications: Customer service experience and a flexible, can-do attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
The position of Night Marina Operative has become available at Premier Marinas’ Falmouth Marina. You will be joining a dedicated and friendly team who work hard to provide the highest levels of customer service and satisfaction. Our customers rely on us to deliver a safe and secure experience. Expect to spend some time patrolling the marina and boatyard, conducting safety checks and observing access to secure areas. Monitoring CCTV is also a key part of this role.
Requirements:
- Proven customer service or customer facing experience
- A 'can do' attitude and flexible approach to teamwork
- The ability to work alone and as part of a team
- Be able to stay calm under pressure
- Ability to learn and use computer software systems
- Previous experience in a similar role and a knowledge of boating and local cruising grounds would be beneficial but not essential as training, where required, will be given.
In all cases we will support you to grow your skills and assist you to reach your potential. You will be working 12-hour night shifts as per the duty rota which includes some weekends and Bank/Public holidays. The role will also require working limited day shifts.
Premier Marinas offers a competitive salary and pension, 24/7 access to an online GP, Private Medical Cover, free onsite parking, annual leave including additional birthday leave and other benefits, alongside training and development opportunities delivered through our dedicated online academy.
If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to still apply. Full training can be provided, and you may be just the right candidate for this or for any other roles we have – apply today!
We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that diverse talent makes us stronger.
How to apply: submit your application in writing to Tracey Jefkins, Head of HR. Include a current CV and a covering letter explaining why you are applying for the role and your salary expectations. You can apply via an online application form or email careers@premiermarinas.com.
Note: Proof of eligibility to work in the UK on start of contract will be required. Our Applicant Privacy Notice is available on our website. Closing date for applications is Friday 10th July 2026 although we reserve the right to appoint prior to the closing date. Successful applicants will be contacted within 2 weeks of that date.
Night Marina Operative in Falmouth employer: British Marinemember
Premier Marinas is an exceptional employer, offering a supportive and friendly work environment at Falmouth Marina. With a strong focus on employee development, we provide comprehensive training opportunities and a range of benefits including private medical cover, online GP access, and additional birthday leave. Join our dedicated team where your contributions are valued, and enjoy the unique experience of working in a vibrant marina setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Marina Operative in Falmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Marinemember. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Marinemember before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Marina Operative in Falmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Marinemember:Your cover letter is your chance to shine! Tell us why you want to work at British Marinemember specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Marinemember!
How to prepare for a job interview at British Marinemember
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
