Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team and ensure top-notch customer service at our beautiful marina.
- Company: Join Premier Marinas, a leader in marina management with a focus on excellence.
- Benefits: Enjoy competitive pay, private medical cover, and flexible working hours.
- Other info: Diverse and inclusive workplace with training opportunities and career growth.
- Why this job: Be an ambassador for first-class service and make a real impact in a vibrant environment.
- Qualifications: Experience in leadership and customer service is essential; full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Premier Marinas is seeking to appoint a Duty Manager to be based at our Swanwick Marina on the stunning River Hamble. We are looking for an individual to be an ambassador of first-class customer service delivery, to be able to lead a team and show balanced decision making and problem solving abilities. This is a great opportunity to join a dedicated team at this busy site on the River Hamble.
The role of a Duty Manager is to:
- Assist the General Manager to manage the site in an efficient and safe manner in accordance with the company's mission statement.
- Ensure the highest standards of customer service and facilities are not only maintained but also developed as required by the company.
- Perform the role of 'Duty Manager' on an agreed rotation basis.
- Promote and maximise the utilisation within the marina, ensuring and developing profitability from all income streams.
- Develop staff progression and communicate business changes.
- Develop key relationships with on-site tenants.
The successful applicant should be able to demonstrate:
- A proven track record of leading, coaching and mentoring a team.
- The ability to delegate appropriately and to communicate effectively with different stakeholders.
- Experience of Environmental and Health & Safety management.
- Previous experience in a similar role is essential for this busy role.
- A full UK driving licence is required.
The role will require flexibility with varying start and finish times during busy periods and will include weekend working and bank/public holidays as part of a shift rota. The role entails an 'on call' out of hour's rota and the successful candidate must be able to attend the marina in the event of an emergency on their duty week.
What we offer:
- Premier Marinas offers a competitive salary and pension.
- Access to an online GP.
- Private Medical Cover.
- Free onsite parking.
- Uniform provided.
- Annual leave including additional birthday leave and other benefits.
- Training and development opportunities delivered through our dedicated online academy.
If you're excited about this role but your past experience doesn't align perfectly, we encourage you to still apply. Full training can be provided, and you may be just the right candidate for this or for any other roles we have – apply today!
We believe that diversity makes us stronger. We will treat all applicants equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
How to apply:
Please send your application to Tracey Jefkins, Head of HR, including:
- Your CV
- A covering letter explaining why you're applying and your salary expectations
- Proof of eligibility to work in the UK will be required at the start of your contract.
Application deadline: Wednesday 6th May 2026 (we reserve the right to appoint before the closing date). Successful applicants will be invited to interview.
Address: Swanwick Marina, Swanwick Shore Rd, Swanwick, Southampton SO31 1ZL
Duty Manager employer: British Marinemember
Contact Detail:
British Marinemember Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company! Research Premier Marinas and their values. This way, when you chat with them, you can show off your knowledge and passion for their mission. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! As a Duty Manager, you'll need to shine in this area. Think of examples from your past where you've gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership chops! Be prepared to discuss how you've led teams before, tackled challenges, and made decisions under pressure. This is your chance to demonstrate that you’re the right fit for leading at Swanwick Marina.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your experience in leading teams and delivering top-notch customer service, as these are key for the Duty Manager role. Keep it clear, concise, and tailored to what Premier Marinas is looking for.
Write a Compelling Cover Letter: This is your chance to shine! Use your cover letter to explain why you're excited about the Duty Manager position and how your skills align with the company's mission. Don’t forget to mention your salary expectations and any relevant experiences that showcase your problem-solving abilities.
Show Off Your Flexibility: Since the role requires varying hours and weekend work, make sure to mention your availability in your application. Highlight any previous experience where you’ve successfully managed flexible schedules or on-call duties, as this will show you’re ready for the demands of the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at Premier Marinas!
How to prepare for a job interview at British Marinemember
✨Know the Company Inside Out
Before your interview, take some time to research Premier Marinas and their Swanwick Marina. Understand their mission statement, values, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully led, coached, or mentored a team. Be ready to discuss how you handle delegation and communication with different stakeholders.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to make balanced decisions or solve problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you as well.