At a Glance
- Tasks: Deliver exceptional service at various visitor points and assist with ticket sales.
- Company: Join the National Museum Directors' Council at Tate Britain, a hub of culture.
- Benefits: Gain valuable experience in a dynamic environment with flexible working hours.
- Other info: Fixed-term contract with opportunities to work weekends and bank holidays.
- Why this job: Be part of an exciting team that enhances visitor experiences and shares knowledge.
- Qualifications: Customer service experience, strong communication skills, and a passion for public engagement.
The predicted salary is between 24000 - 36000 € per year.
Overview
The Visitor Experience Team is responsible for delivering the highest standard of service at a variety of different reception points throughout the visitor journey, including the information desk, exhibition galleries and reader registration. The team are responsible for all sales KPIs around tickets and memberships, and the delivery of the public and commercial tours programme.
Working in the Department
We work within the Commercial Services Department alongside Membership, Retail, Publishing, Commercial Brand Development, Catering and Events.
Responsibilities
The successful candidate will have significant and demonstrable experience of working in a customer-facing role, with excellent communication skills, as well as experience of selling tickets, cash handling and delivering tours or public speaking.
Contract and Hours
This is a fixed-term contract for 6 months. Hours will be worked on a rota basis and will include Saturday, Sunday and Bank Holiday working. The post holder will work 36 hours, over 5 shifts per week between the hours of 9.00 am and 8.00 pm. Alternative working pattern applies for weekend working, approximately 2 weekend days every 4 weeks.
Location
National Museum Directors\' Council, Tate Britain, Millbank, London SW1P 4RG.
Visitor Experience Assistant employer: BRITISH LIBRARY
As a Visitor Experience Assistant at Tate Britain, you will be part of a dynamic team dedicated to providing exceptional service in one of London's most iconic cultural institutions. The company fosters a collaborative work culture that values employee development, offering opportunities for growth within the arts and heritage sector. With a commitment to excellence and a vibrant environment, working here means being part of a mission to engage and inspire visitors from all walks of life.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Get to know the organisation! Research the National Museum Directors' Council and Tate Britain. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch visitor experiences, think of scenarios where you’ve excelled in customer-facing roles. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work in the Visitor Experience Team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about wanting to join us at StudySmarter and the amazing work we do together.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to provide excellent service, so share specific examples that showcase your communication skills and ability to handle cash or sell tickets.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Visitor Experience Assistant role. Mention how your past experiences align with our responsibilities, especially around delivering tours and engaging with visitors.
Be Enthusiastic About the Role:Let your passion for visitor engagement shine through in your application. We love candidates who are excited about creating memorable experiences for our visitors, so don’t hold back on expressing why you want to be part of our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at BRITISH LIBRARY
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences in customer-facing roles and be ready to share specific examples of how you've handled difficult situations or provided excellent service.
✨Showcase Your Sales Skills
Since this role involves selling tickets and memberships, prepare to discuss your experience with sales. Have a few success stories ready that highlight your ability to meet sales targets and engage customers effectively.
✨Practice Public Speaking
As delivering tours and public speaking is part of the job, it’s crucial to demonstrate your confidence in these areas. Consider rehearsing a short presentation or tour script to showcase your communication skills during the interview.
✨Understand the Organisation
Do some research on the National Museum Directors' Council and Tate Britain. Familiarise yourself with their mission, values, and any current exhibitions or events. This will show your genuine interest in the role and help you connect your answers to their goals.
