At a Glance
- Tasks: Lead a dedicated welfare team to support the Armed Forces community across Scotland.
- Company: Join Poppyscotland, a vital organisation supporting veterans and their families.
- Benefits: Enjoy 28 days paid holiday, flexible working options, and a generous pension scheme.
- Other info: Dynamic role with opportunities for professional development and community engagement.
- Why this job: Make a meaningful impact while shaping service delivery for those who served.
- Qualifications: Leadership experience and a valid UK Driving Licence are essential.
The predicted salary is between 30150 - 36850 £ per year.
We are seeking an experienced and motivated Casework Services Manager, Scotland (Poppyscotland) to join our brilliant Casework Services team. This role offers the chance to lead a dedicated welfare team, shape service delivery, and make a meaningful impact for RBL beneficiaries across the Scotland region.
As Casework Services Manager, you will lead a team of Case Officers and Casework Services Coordinators, ensuring the delivery of high quality, person centred advice and support. You will oversee service performance, support staff development, and help ensure beneficiaries receive coordinated and effective support tailored to their needs. Our Casework Services team plays a vital role in supporting the Armed Forces community, helping them lead better, more fulfilling lives. They provide assistance across a range of areas, including finances, housing, employment, independent living, physical and mental health, and social wellbeing.
By collaborating with various departments within RBL and a wide network of external partners, they ensure that our beneficiaries receive the support they need, regardless of their circumstances. Reporting to the Head of Welfare, key responsibilities will include:
- Lead and support the casework team, fostering a positive, inclusive, and high performing culture
- Oversee caseload management, quality assurance, and service performance to ensure excellent outcomes for beneficiaries
- Provide leadership on safeguarding, ensuring concerns are managed appropriately and a strong safeguarding culture is maintained
- Manage team performance, wellbeing, recruitment, induction, and professional development
- Monitor budgets and approve financial support for beneficiaries within delegated authority levels
- Build relationships with internal and external partners to enhance and coordinate support available to beneficiaries
This is an excellent opportunity for someone looking to utilise their leadership experience, contribute to strategic service delivery, and help drive positive outcomes for the Armed Forces community. You will be contracted to your home address and expected to work both there and on a mobile basis at other locations in the Scotland area to accommodate monthly team meetings and any training requirements. Therefore, you will need to live in a location that allows reasonable travel accessible around this area. A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre-employment checks process.
Employee benefits include:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Casework Services Manager (Scotland) employer: British Legion
The Royal British Legion is an exceptional employer, offering a unique opportunity to lead and make a significant impact in the Northern Ireland and Republic of Ireland regions. With a strong commitment to employee wellbeing, flexible working options, and generous benefits including a robust pension scheme and professional development opportunities, RBL fosters a supportive and inclusive work culture that empowers its staff to thrive while championing the needs of the Armed Forces community.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Services Manager (Scotland)
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We think you need these skills to ace Casework Services Manager (Scotland)
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How to prepare for a job interview at British Legion
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When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of British Legion. Sharing personal stories or insights can really make us stand out.
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