At a Glance
- Tasks: Lead and support a team of Property Managers while ensuring excellent service delivery.
- Company: Dynamic property management firm focused on enhancing occupier experiences.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a vibrant team dedicated to sustainability and customer satisfaction.
- Why this job: Make a real impact in property management and enhance community experiences.
- Qualifications: Experience in service charge management and strong leadership skills.
The predicted salary is between 55000 - 65000 £ per year.
Location: Broadgate, London (Hybrid – 4 days in office)
Reporting to: Client Services Director
Type of contract: Permanent
The Role
Our property management division focuses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on a tailored approach adding value and enhancing the occupier, shopper, visitor, and resident experience.
What You’ll Do
- Line manage and support Property Managers in their properties, overseeing welfare, training, development, and discipline of the management team in line with company policies.
- Produce the annual building service charge budget and management accounts, coordinating internal resources and ensuring strict adherence to published programmes.
- Develop and maintain excellent relationships with all stakeholders, especially office and retail occupiers, communicating regularly and soliciting feedback to identify improvement areas.
- Act as Responsible Person in emergencies, ensuring occupiers are aware of building incident procedures and risk assessments, and arrange appropriate emergency and out‑of‑hours cover.
- On-board and work closely with Work Ready occupiers or Storey team when adopted, ensuring service provision aligns with customer expectations and lease terms.
- Ensure health and safety of all occupants, visitors, public and staff in common areas, maintaining emergency procedures and safe working practices per legal requirements.
- Keep the Client Services Director updated on developments or significant issues, offering solutions and taking direction as needed.
- Deliver ESG policies related to waste management, energy procurement, and water savings.
About You
- Experience in Service Charge & Financial Management
- Strong Leadership and Motivational Skills
- Excellent Health & Safety Management
- Contract Management expertise
- Proficient IT skills
- Methodical, highly organized, detail‑oriented and prioritizing ability
- Passion for delivering exemplary customer service
- Self‑disciplined, confident, proactive, accurate and professional
- Project and Fabric Management experience
Senior Property Manager - 100 Liverpool Street employer: British Land
As a Senior Property Manager at our Broadgate location in London, you will join a dynamic team that values innovation and collaboration, fostering a work culture that prioritises employee well-being and professional growth. We offer a hybrid working model, competitive benefits, and opportunities for career advancement, all while being part of a company dedicated to enhancing the experience of our occupiers and the community. Our commitment to sustainability and excellence in service delivery makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager - 100 Liverpool Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their focus on placemaking and enhancing the occupier experience. We want to see that passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership skills and financial management experience. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Property Manager - 100 Liverpool Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and financial management experience, as these are key for the Senior Property Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about property management and how you can enhance the occupier experience. Be specific about your achievements and how they relate to the role.
Showcase Your Communication Skills:Since building relationships is crucial, demonstrate your communication skills in your application. Mention any relevant experiences where you've successfully engaged with stakeholders or managed teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at British Land
✨Know Your Numbers
As a Senior Property Manager, you'll need to demonstrate your expertise in service charge and financial management. Brush up on relevant financial metrics and be ready to discuss how you've managed budgets in the past. This will show that you understand the financial side of property management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in previous roles. Think about specific situations where you’ve had to manage conflicts or support team development. This will highlight your leadership style and ability to foster a positive work environment.
✨Emphasise Health & Safety Knowledge
Given the importance of health and safety in this role, be prepared to discuss your experience with emergency procedures and risk assessments. Share any relevant certifications or training you've completed, as well as how you've implemented safety protocols in past positions.
✨Build Relationships
The role requires excellent relationship management skills. Think of examples where you've built strong relationships with stakeholders, occupiers, or clients. Be ready to discuss how you solicit feedback and use it to improve services, showcasing your customer service passion.
