Regional Facilities Manager (South East)

Job Title: Facilities Manager – South East Department: Retail Operations LOCATION: Nugent, Orpington or Prospect Place, Dartford REPORTING TO: Retail Operations Director TYPE OF CONTRACT: Permanent PLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE 100 business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our recent engagement survey 93% of our employees stated they were proud to work for British Land! THE ROLE To lead in the delivery of the highest quality facilities management services to both occupiers and customers across a regional portfolio of retail parks. Properties currently in the region are in Orpington, Dartford, Woking and Thanet although other assets could be added to the region depending upon acquisition activity. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all aspects of the asset meet and maintain statutory requirements and remain fully compliant. WHAT YOU’LL DO Operational Management Take the lead on all operational matters pertaining to the portfolio, ensuring that the highest operational standards are maintained Undertake regular documented site inspections, uploading reports at the required frequency Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers Regularly review operational processes and procedures to ensure both compliance and best practice are maintained Ensure all equipment is kept serviceable and fully maintained in line with manufacturers recommendations Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required Take the lead with the drafting of service charge budgets Undertake assisted viewings of vacant units, either unaccompanied or in collaboration with leasing agents. Oversee the fit our process pertaining to vacant retail units, liaising with internal and external experts as appropriate and ensuring that all fit outs are delivered to the highest possible standards Occupier Liaison Be the first point of contact for issues raised by occupiers and customers and to resolve these as quickly and efficiently as possible Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have Carry out regular inspections to ensure that occupiers are complying with their repair and maintenance obligations and other management regulations Report to internal stakeholders (Asset Manager, Surveyor, Leasing Manager etc) on changes in occupational status, alterations or other works taking place that have not been previously agreed Target and deliver increased usage of BL:Comm Relationships and Team Motivation Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community Sustainability and Community Implement and monitor the environmental strategy for the portfolio, including energy management, to meet British Land’s environmental and sustainability targets Health & Safety Ensure the HSE policy is implemented and that all on-site staff and visitors are aware of their responsibilities and duties Update the Health & Safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time Ensure a full set of Risk Assessments exist appropriate to the Estate and that Permits are issued where required Help prepare and ensure readiness of the Incident management plan and business continuity plan Additional Responsibilities Attend site in the event of an incident or emergency and report back as soon as possible to appropriate personnel. Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency. Responsiveness To achieve all deadlines relating to health and safety reporting guidelines. To ensure 100% compliance with all health and safety documentation To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests. To respond in a timely manner to all head office requests for information ABOUT YOU Essential skills Experience of delivering high quality FM services in a customer focused, complex and demanding environment Robust technical background and practical experience of both hard and soft services The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors Knowledge of health and safety regulations and best practice affecting site management. Qualified to IOSH level Flexibility and adaptability to changing business requirements The ability to deliver value and operate within set budgets Experience of multi-site facilities management Full UK driving licence and access to own vehicle Desirable skills Experience of working in retail or leisure BIFM qualification or equivalent. NEBOSH qualification OUR SHARED VALUES our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website . Bring your whole self Listen & Understand Smarter together Build for the future Deliver at pace A REWARDING PLACE TO BE Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here . OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.