Property Manager - Norton Folgate

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Job Title: Property Manager
Department: Property Management
Location: Norton Folgate, London
Reporting To: Portfolio Director
Type of Contract: Permanent

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long‑term, sustainable basis.

About the role

To undertake the role of Property Manager at Norton Folgate, overseeing day‑to‑day operations and acting as the main contact for all occupiers, contractors and service providers on site. Norton Folgate is a unique, mixed‑use scheme in the city made up of six buildings, with a mix of both office and retail occupiers. Execute British Land’s policy of providing an innovative, operationally efficient and economically competitive commercial environment for occupiers whilst enhancing the investment value of the asset. Contribute to the safety and wellbeing of all users of the building.

What You’ll Do

• Lead on property management delivery to office and retail spaces, delivering operational expertise to optimise operations, establish safe and reliable building management processes, and enhance experiences.
• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant building issues.
• Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programmes.
• Working with the on‑site building management teams, fabric managers and specialist engineering support. Ensure all staff are delivering the standard of service to which the building is to be maintained.
• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupiers and British Land staff are provided with a safe environment in which to conduct their core business activities.
• Act as the Responsible Person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.
• Act as custodian and ensure that all aspects of the relevant manuals, including the Incident Management template, are kept up to date and relevant to your property.
• Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.
• Implement steps towards British Land’s 2030 sustainability strategy to reduce operational carbon through improvements in building energy efficiency and provide support to occupiers with their own sustainability plans. In particular, work closely with occupiers to explore opportunities to minimise their operational impact and reduce waste.
• Pro‑actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
• Employ in practice the principles regarding Fabric Management and Long‑Term Costing initiatives.
• Take ownership of British Land values ensuring that they are fully integrated into all the building’s services.

Essential

About You

• Property/Facilities Management experience
• Financial Management / Budgeting
• Health & Safety (IOSH Managing Safely) qualification
• Managerial skills
• Tendering and Contractor Management
• Basic IT Skills

Desirable

• Fabric/long term costing
• Project Management
• Service Charge
• Environmental/Sustainability management

Our Shared Values

Our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. Read more on our corporate website.

Bring your whole self

Listen & Understand

Smarter together

Build for the future

Deliver at pace

A Rewarding Place to Be

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market‑leading benefits here.

Our Recruitment Process

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process – learn more about our selection process here. Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.