Retail Manager in Plymouth

Department: Retail Operations

Location: Drake Circus, Plymouth

Reporting to: Centre Director

Type of Contract: Full Time, Permanent

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE Listed business with a strong balance sheet and £13bn of assets under management. With just 600 employees, you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative, and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place. In our latest engagement survey, 81% of colleagues said they are proud to work at British Land.

The Role

As part of the Plymouth Estates Incident Duty Management team, the role will establish strong working relationships with all occupiers, with a view to obtaining valuable intelligence and assisting them in driving performance. The role will be organised and able to analyse data and present to a varied audience.

What You’ll Do

• Provide a high standard of retailer engagement: Responsible for obtaining intelligence and sales numbers for all our occupiers.
• Analysing the data to produce intelligent internal reports and presentations.
• Develop a rolling 12-month communications strategy for our occupiers using meetings, our internal intranet and other innovative ways, with a view to improving our occupier engagement scores.
• Ensure that all occupier documentation including the handbook are regularly reviewed and that all occupiers are compliant.
• Working with the surveyor and mall managers to ensure that all retailers are lease compliant, have the relevant support from each department to enable them to trade successfully, understand the estate emergency plans and are providing the relevant safety information.
• Responsible for the successful launch of all new occupiers within the estate.
• Working with other departments and external agencies, produce and deliver an occupier support package for the estate.
• Deliver occupier inductions and quarterly presentations.
• Collating information from the relevant departments to ensure a high-quality presentation is delivered.
• Work with the marketing manager to provide retail content for social media, estate events and feed into the centre's marketing plan to ensure it supports our occupiers.
• Identify underperforming retailers, then working with the marketing manager, assisting them with advice and an action plan to improve performance.
• Working with the central team, oversee the estates commercial bookings ensuring high quality delivery whilst driving income. This includes storage use, income.
• Reduce vacancy by supporting the leasing team with viewings and delivering vacant unit cost mitigation.
• As a duty incident management, oversee the safe running of the estate when required following the set procedures and escalation processes.
• Having a good understanding of your role within the company's health and safety policy and the resultant requirements on-site, including evacuation procedures in the event of an incident, to ensure the safety of on-site personnel/visitors.
• Overseeing the delivery of the duty logistics function across the wider team.
• Undertake any other duties as deemed necessary by the centre director.

About You

• Experienced Retail or Hospitality Management background.
• Advanced Microsoft Office Excel and PowerPoint.
• Articulate Communicator – both verbal and written.

They help us to promote an inclusive, positive, and collaborative culture.

Our Recruitment Process

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you. We are committed to providing an accessible and inclusive process.