Smart Adoption Manager in London

Department: GROUP TECHNOLOGY

Location: MARBLE ARCH, LONDON (Hybrid – 4 days in office)

Reporting To: HEAD OF SMART BUILDING AND ENGAGEMENT

Type of Contract: PERMANENT

Purpose: Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

The Role: The Smart Adoption Manager ensures that British Land unlocks the full value of its digital placemaking and smart building investments. While delivery teams focus on getting technology deployed, this role focuses on what happens next: transforming new capability into usage, customer confidence, behaviour change, and commercial value. You will be accountable for adoption of digital access - MyPass, MyBuilding, and other smart platforms across deployed buildings, building strong relationships with customers and on‐site teams, and ensuring they have the tools, knowledge, and confidence to embed these platforms into everyday operations. You will also shape and define our evolving catalogue of demised and data‐driven smart services, working with Leasing, Asset Management, Storey and Property Management teams to bring clarity, viability, and commercial insight to new offerings. This role does not deliver technical platforms or own product strategy - instead, it is the bridge between digital capability and real-world operational and commercial outcomes.

• Adoption of Digital Access & Smart Platforms: Own adoption and behavioural integration for MyPass (digital access) and MyBuilding (smart platform) following deployment. Work directly with on‐site teams, Technical Service Managers and Property Management leadership to embed digital access as the default operating model. Translate smart platform capability into day‐to‐day user behaviours, ensuring frictionless and confident usage across the portfolio.
• Engagement & Capability Uplift: Build structured, proactive relationships with customers and on‐site teams (Property Managers, Technical Service Managers) to drive confidence, clarity, and enthusiasm for smart capability. Develop simple guidance, playbooks, escalation routes, and support materials that make digital adoption intuitive and repeatable. Ensure site teams become advocates for digital access and smart functionality.
• Demised & Monetisable Smart Services: Shape and define new smart building service offerings, including demised services, data‐driven propositions, and pragmatic service catalogues. Collaborate with Leasing, Asset Management and Property Management teams to develop pricing, packaging, positioning, and viability assessments. Capture commercial insight and feed it back to the Head of Smart Buildings and Engagement to inform strategic decision‐making.
• Customer & Occupier Experience Feedback Loop: Act as the voice of occupiers and site teams post‐deployment, identifying friction, underused capability, and opportunities to simplify. Provide structured, data‐informed feedback to influence prioritisation — without owning roadmap decisions. Ensure continuous improvement of smart platforms through clear, factual insights into user experience and operational value.

Essential Skills & Experience:

• Experience driving adoption of digital platforms or technology change in complex operational environments
• Strong stakeholder engagement skills across site teams, property management, and commercial colleagues
• Ability to translate technical capability into operational behaviours and user‐friendly guidance
• Strong communication skills with the ability to build trust and influence at all levels
• Understanding of smart buildings, IoT platforms, or digital access technologies

Desirable Skills:

• Experience shaping service catalogues, commercial offerings, or value propositions
• Familiarity with property operations, facilities management, or occupier experience
• Knowledge of digital access, campus apps, and smart building ecosystems
• Comfort working in environments undergoing operating model or technology change

Our Shared Values: Our values are what we stand for at British Land; they connect us to our vision, purpose, and strategy. Bring your whole self. Listen & Understand. Smarter together. Build for the future. Deliver at pace.

A Rewarding Place to Be: Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

Our Recruitment Process: If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process.

Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.