Service Manager - Technical Support in London

DEPARTMENT: PROPERTY MANAGEMENT

LOCATION: MARBLE ARCH, LONDON (Hybrid – 4 days in office)

REPORTING TO: SENIOR TECHNICAL MANAGER

TYPE OF CONTRACT: PERMANENT

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

THE ROLE

To implement and maintain effective management systems and procedures in the delivery and continuity of service of the mechanical, electrical, transport and public health services to the tenant, while protecting and enhancing landlord assets within the building/estate. To contribute to the management of health, safety and wellbeing for all users of the building/estate. The successful candidate will be expected to liaise directly with the principal service partner for all MEP works.

WHAT YOU'LL DO

• Contract management.
• Organise and attend monthly meetings with associated contractors.
• Monitor, analyse and interpret the correct functioning of plant and systems via the building management system or other means.
• Review contractors reports and any proposals.
• Carry out regular audits and inspections of all plant, related areas and equipment.
• Review contractor's proposals and switching schedules for electrical shutdown works to ensure optimum level of service to occupiers and systems.
• Attend site as necessary in the event of any emergency work or call out.
• Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks.
• Ensure contractors emergency lighting log records are up to date.
• Management of water treatment regime ensuring that water treatment manuals are up to date.
• Manage status of lift inspections and report via lift minutes.
• Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes.
• Provide day-to-day technical and operational support to building managers and occupiers.
• Management of the permit to work system and check method statements where appropriate.
• Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation.
• Carry out random inspection of fit-out works and report, liaise on findings as necessary.
• Carry out random inspections of PPM/reactive works completed and in progress.
• Preparation and management of engineering service charge budgets, to include procurement as per BL's policies.
• Analyse monitoring & targeting reports and investigate and action as necessary.
• Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved.
• Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date.
• Develop and maintain the base building asset register (plant life cycle asset management).
• To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines.
• Manage contractor closely during mobilization period and through to completion.
• To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature.
• To ensure new buildings and areas of public realm are handed over in accordance with BL guidelines and that all manuals are in place as soon as is reasonably practicable.
• Conduct monthly utility recharges via the BL billing platform.
• Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc.
• To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals.
• Ensure adherence to British Land's pathway to net zero carbon.

ABOUT YOU

• Responsibility and ownership of complete engineering and electronic security service delivery.
• Engineering management.
• Commercial awareness, business acumen.
• Must have a customer focused attitude and a flexible working style.
• Budget management.
• Excellent communication skills.
• Strong leadership and motivational skills.
• 3rd party/contractor management.
• Health & safety.
• Project management, including demised tenant fit-out experience.

They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.