At a Glance
- Tasks: Lead property management teams and enhance occupier experiences in a dynamic environment.
- Company: Join a FTSE listed company with a strong focus on sustainability and innovation.
- Benefits: Enjoy competitive rewards, hybrid working, and a supportive team culture.
- Other info: Be part of a passionate team dedicated to creating outstanding places.
- Why this job: Make a real impact in property management while growing your career quickly.
- Qualifications: Experience in service charge management and strong leadership skills required.
The predicted salary is between 60000 - 75000 € per year.
LOCATION: BROADGATE, LONDON (Hybrid – 4 days in office)
REPORTING TO: CLIENT SERVICES DIRECTOR
TYPE OF CONTRACT: PERMANENT
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. With just 600 employees, you’re given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!
In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!
THE ROLE
Our property management division focuses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience.
WHAT YOU’LL DO
- Line management and support to the Property Managers within their properties and oversee the management of welfare, training & development and discipline (where necessary) of the management team as a whole in accordance with the Company’s policies and procedures.
- Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programmes.
- Develop excellent relationships and undertake regular dialogue with all stakeholders, particularly to communicate with and meet all office occupiers and key retail occupiers with the appropriate management teams.
- Solicit feedback on BL’s performance from occupiers through informal and formal communications to ensure any areas for improvement are identified and acted upon.
- Act as the Responsible Person in the event of an emergency.
- Ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments.
- On-board and work closely with the Work Ready occupiers or Storey team should these occupier formats be adopted in the building.
- Understand the principal terms of occupier’s leases as they affect the facilities management of the property and BL’s obligations to provide services.
- Ensure, as far as reasonably practical, the health and safety of all occupiers, visitors, members of the public and BL staff and service providers when in the common parts of our properties.
- Keep the Client Services Director aware of new developments or significant issues in a timely manner and offer solutions as appropriate.
- Deliver BL’s ESG policies particularly in relation to waste management, energy procurement and management and water saving.
ABOUT YOU
- Service Charge & Financial Management
- Health & Safety Management
- Contract Management
- Strong leadership and motivational skills
- Good IT Skills
- Methodical, highly organised, attentive to detail, able to prioritise
- Passion in delivering exemplary Customer Service
- Self-disciplined, confident, pro-active, accurate and professional
- Project and Fabric Management experience
OUR SHARED VALUES
Our values are what we stand for at British Land; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture.
- Bring your whole self
- Listen & Understand
- Smarter together
- Build for the future
- Deliver at pace
A REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding.
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose, we’d love to hear from you! We are committed to providing an accessible and inclusive process.
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
Senior Property Manager - Broadgate in London employer: British Land
At British Land, we pride ourselves on fostering a vibrant and inclusive work culture where every employee can thrive. With a strong focus on professional development and a commitment to sustainability, our team enjoys a rewarding career journey while contributing to some of the most innovative projects in London. Our hybrid working model and market-leading benefits ensure that you can achieve a healthy work-life balance while making a significant impact in your role as a Senior Property Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager - Broadgate in London
✨Tip Number 1
Network like a pro! Reach out to current employees at British Land on LinkedIn. Ask them about their experiences and any tips they might have for your application. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and values. Show us that you’re genuinely interested in what we do and how you can contribute to our mission of creating outstanding places.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for property management show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Senior Property Manager - Broadgate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Property Manager role. Highlight your leadership, financial management, and customer service skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property management and how your values align with ours. Be genuine and let your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage properties effectively. Include examples of how you've improved stakeholder relationships or enhanced customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at British Land
✨Know Your Stuff
Make sure you understand the ins and outs of property management, especially in relation to service charge and financial management. Brush up on relevant legislation and best practices, as well as the specific projects and values of the company. This will show that you're not just interested in the role, but also in how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Senior Property Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others. Be ready to discuss how you handle challenges and ensure high standards of customer service.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by preparing to discuss how you've effectively communicated with various stakeholders in previous roles. Think about specific instances where you solicited feedback and acted on it, as this aligns with the company's focus on enhancing occupier experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health and safety management or emergency procedures. Prepare to explain how you would handle these scenarios, showcasing your methodical approach and attention to detail. This will highlight your readiness to take on the responsibilities of the role.
