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- Tasks: Lead and support a team of Property Managers while ensuring excellent service delivery.
- Company: Dynamic property management firm focused on enhancing occupier experiences.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a vibrant team dedicated to sustainability and customer satisfaction.
- Why this job: Make a real impact in property management and enhance community experiences.
- Qualifications: Experience in service charge management and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Broadgate, London (Hybrid – 4 days in office)
Reporting to: Client Services Director
Type of contract: Permanent
The Role
Our property management division focuses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on a tailored approach adding value and enhancing the occupier, shopper, visitor, and resident experience.
What You’ll Do
- Line manage and support Property Managers in their properties, overseeing welfare, training, development, and discipline of the management team in line with company policies.
- Produce the annual building service charge budget and management accounts, coordinating internal resources and ensuring strict adherence to published programmes.
- Develop and maintain excellent relationships with all stakeholders, especially office and retail occupiers, communicating regularly and soliciting feedback to identify improvement areas.
- Act as Responsible Person in emergencies, ensuring occupiers are aware of building incident procedures and risk assessments, and arrange appropriate emergency and out‑of‑hours cover.
- On-board and work closely with Work Ready occupiers or Storey team when adopted, ensuring service provision aligns with customer expectations and lease terms.
- Ensure health and safety of all occupants, visitors, public and staff in common areas, maintaining emergency procedures and safe working practices per legal requirements.
- Keep the Client Services Director updated on developments or significant issues, offering solutions and taking direction as needed.
- Deliver ESG policies related to waste management, energy procurement, and water savings.
About You
- Experience in Service Charge & Financial Management
- Strong Leadership and Motivational Skills
- Excellent Health & Safety Management
- Contract Management expertise
- Proficient IT skills
- Methodical, highly organized, detail‑oriented and prioritizing ability
- Passion for delivering exemplary customer service
- Self‑disciplined, confident, proactive, accurate and professional
- Project and Fabric Management experience
Senior Property Manager - 100 Liverpool Street in London employer: British Land
Contact Detail:
British Land Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager - 100 Liverpool Street in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend industry events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to placemaking and customer service, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Property Manager - 100 Liverpool Street in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and financial management experience, as these are key for the Senior Property Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about property management and how you can enhance the occupier experience. Be specific about your achievements and how they relate to the role.
Showcase Your Communication Skills: Since building relationships with stakeholders is crucial, demonstrate your communication skills in your application. Use clear and concise language, and maybe include examples of how you've successfully engaged with clients or teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at British Land
✨Know Your Numbers
As a Senior Property Manager, you'll need to demonstrate your expertise in service charge and financial management. Brush up on relevant financial metrics and be ready to discuss how you've managed budgets in the past. This will show that you understand the financial side of property management.
✨Showcase Your Leadership Skills
You'll be line managing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific challenges you've faced and how you overcame them to foster a positive work environment.
✨Emphasise Health & Safety Knowledge
Health and safety is a big part of this role. Be prepared to discuss your experience with health and safety management, including any relevant certifications or training. You might even want to share a situation where you successfully implemented safety procedures or improved compliance.
✨Engage with Stakeholder Relationships
Building strong relationships with stakeholders is key. Think of examples where you've effectively communicated with occupiers or clients to enhance their experience. Be ready to discuss how you gather feedback and implement changes based on that input, as this shows your commitment to customer service.