At a Glance
- Tasks: Manage residential properties and oversee a dynamic team of agents.
- Company: Join a leading property management firm with a strong focus on sustainability.
- Benefits: Enjoy competitive pay, hybrid work, and a supportive team culture.
- Other info: Be part of a passionate team that values your ideas and contributions.
- Why this job: Make a real impact in property management while growing your career.
- Qualifications: Experience in residential property management and excellent communication skills.
The predicted salary is between 50000 - 60000 € per year.
Requisition ID: 10912
Department: Management Surveying
Location: Marble Arch, London (Hybrid – 4 days in office)
Reporting to: Head of Surveying
Type of Contract: Permanent
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. With just 600 employees, you’re given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!
The Role
As a Residential Manager within the Property Management - Surveying team, you will be responsible for designated properties and tasks across our residential portfolio as reasonably requested and undertaking all tasks proactively and diligently. Tasks to include:
- Managing residential agents
- Overseeing the co-ordination/review of property reports
- Maintaining accurate records
- Liaising professionally with all occupiers and consultants
- Overseeing the management of rents/arrears, rates, insurance, service charges, landlord works/costs
- Supporting on all L&T matters
What You’ll Do
- Co-ordinating and preparing management reports, maintaining tenancy schedules and other reporting requirements as may arise from time to time.
- Ensuring property management systems and property records are maintained and accurate.
- Managing residential agents.
- Inspecting properties, overseeing defects, residential refurbishment programmes and implementation of Landlord works.
- Dealing with AST renewals and assignment of apartments.
- Overseeing the payment of utilities and rates and other non-recoverable costs.
- Managing arrears and payments due - supporting accounting colleagues as appropriate.
- Assisting as required with service charge budgets approvals and reconciliations.
- Overseeing preparation and works associated with EPC’s.
- Managing processes associated with the property management functions.
- Ensuring compliance with BL policies and best practices.
- Providing any reasonably requested support to other retail team members, particularly in relation to holiday cover and ad-hoc tasks that may arise from time to time.
About You
Skills:
- Highly customer focused.
- Excellent organisational, written, and verbal communication skills.
- Able to self-manage and prioritise own workload, but ready to ask colleagues for advice or support tackling new or different areas.
- Able to accept and act on feedback.
- Flexibility – able to deal with different levels of workload.
- Ability to take initiative and make suggestions for improvement.
- Good IT Skills – Word, Excel, PowerPoint.
- Numerate with business acumen.
Experience:
- Previous experience in residential block and AST property management is essential.
- Previous experience in managing mixed use developments.
- Experience interpreting leases would be an advantage.
- Experience in dealing with service charges.
- Understanding of rating and utilities and dealing with suppliers.
Our Rewarding Place to Be
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.
Residential Manager in London employer: British Land
At British Land, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Marble Arch, London. Our hybrid working model allows for flexibility while fostering a culture of collaboration and innovation, where your contributions truly matter. With a strong focus on employee growth and a commitment to sustainability, you will have the opportunity to work on impactful projects alongside a diverse team that values your ideas and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to current employees at companies you’re interested in. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your own. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about making a positive impact in property management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer-focused approach and organisational skills, as these are key for a Residential Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of creating outstanding places.
We think you need these skills to ace Residential Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Residential Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your background aligns with our values at StudySmarter. Keep it engaging and personal!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects your ability to convey information clearly and professionally. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at British Land
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Residential Manager. Familiarise yourself with property management systems, tenancy schedules, and the specifics of managing residential agents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is highly customer-focused, prepare examples from your past experiences where you've gone above and beyond for clients or tenants. Highlight your communication skills and how you've effectively managed relationships, as this will resonate well with the interviewers.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your workload. Bring up specific instances where you've taken the initiative to improve processes or resolve issues, as this aligns perfectly with the proactive nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
