AV Technical & Service Manager in London

SENIOR TECHNICAL SERVICES MANAGERDEPARTMENT: PROPERTY MANAGEMENTLOCATION: BROADGATE, LONDONREPORTING TO: CLIENT SERVICES DIRECTOR - TECHNICALTYPE OF CONTRACT: PERMANENTPLACES, PEOPLE, PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and over 15.2bn of assets under management. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. In our recent engagement survey 81% of our employees stated they were proud to work for British Land! THE ROLETo proactively manage the Technical Services focussing on customer services to the high standards expected by the client; To oversee a team of Technical Services Managers to deliver the Technical Services in line with the company policies and procedures. To have a consultative customer focused approach with all available resources including the Property Managers, Service Partners, Consultants, Specialists and the central British Land departments. To ensure that the properties are well maintained, safe and reliable with all maintenance and project activities taking place with minimum disruption or nuisance to occupiers. Be responsible for the delivery of targets in improving the estate and buildings energy performance. To play an active role as part of the overall management team. WHAT YOU'LL DOTo oversee and lead on the management of the M&E service contracts and the buildings engineering operations, compliance and services within the building and also in the management of the Technical Services Managers on site. Lead the Technical Services Team in working in collaboration with the on-site estate/events management team, property management teams, building surveyors and specialist engineering support. Liaise with property management and occupiers regarding operational and technical matters such as Permit to Work, plant shutdowns and work impacting on occupiers operation. Ensure all engineering resources are delivering the expected standard of service and all technical teams' compliance is carried out by the due date and progression of actions are managed/monitored. To ensure that all aspects of engineering training, development, remuneration, disciplinary and general welfare requirements are formally implemented in accordance with British Land policies. To manage and be part of the technical management cover for the estate and buildings and to lead on ensuring the cover plan is adhered to. To support and monitor the performance of the Technical Services Managers including frequent formal and informal meetings, setting SMART objectives and deliverables both at the annual PDR and throughout the year as necessary. To oversee and lead on the preparation, implementation, monitoring and control of the estate and buildings' engineering budgets and management accounts by the Technical Services Management team on site, co-ordinating the input of internal resources and ensuring strict adherence to published programmes. Implement and maintain site-specific long term asset replacement programme, in conjunction with budgetary control. Ensure all maintenance and project activities are properly resourced, ownership within the team is clear, have clear and stated objectives, project plans, method statement and risk assessments. To monitor and manage utility consumption, analyse data, prepare reports and develop plans for reduction in utility use. Keep abreast of new environmental, sustainable mechanical and electrical technological developments and prepare reports on possible improvements. Be responsible to produce building/estate engineering and electronic security services, specifications, contracts, and works and associated documentation. Maintain an overview of associated building engineering specifications, contracts and works. Make recommendations for combined service delivery improvements, economies of scale where appropriate and best use of resources and innovation. Ensure all engineering and electronic security services and contracts are procured in line with company policies and procedures and represent the service requirements of the properties. Ensure that the Head of Technical Services and Sustainability is briefed on any technical matters and liaise regularly on any matters that pertain to the Company as a whole. Ensure that the Estate Director, Property Management and Head of Technical Services and Sustainability are apprised of any new developments or issues of a problematic nature, as appropriate. Report on any emergency incident that occurs, such as concerns relating to plant operation, occupier relationship related issue or that could or will involve the HSE or EHO.Ensure that all central reporting is delivered directly and by the direct reports in line with company policy and requirements. EssentialMust have a customer focused attitude and a flexible working style. Energy & Environmental knowledge including accreditations such as NABERS UK, BREEAMEngineering management. Contractor Management. Ability to witness key HVAC systems during commissioning. Provide properties performance data for design validation. Health & Safety – NEBOSHProject management, including demised tenant fit-out experience. Strong customer orientation Commercial awareness. Budget management. DesirableFabric Management Engineering and electronic security service delivery Membership of a relevant professional body Behavioural Competencies Business Alignment Professional Integrity Unrivalled Service Excellence Effective Communication Commercial Responsibility Results Orientated Impact & Influence Team Working Developing Self & Others Please note that we endeavour to get back to all applicants within 28 days. Requisition ID11044- Posted15/10/2026-Property Management-London-