Assistant Estate Manager: Campus & Facilities in London

Department: Property Management

Location: Paddington Central, London

Reporting To: Estate Manager

Type Of Contract: Permanent

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. With just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high‑quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

The Role

The role is to proactively support managing the external campus spaces and common areas in the basement, service roads and car park at Paddington Central, which comprises a 13‑acre campus surrounding office and retail space across the campus. Working alongside the Estate Technical Services Manager, and Estates Manager, you will be responsible for ensuring that Estate areas are well presented and are clean, safe and secure, by coordinating the fabric, cleaning, security, landscaping, maintenance and events team’s activities ensuring that these are carried out with absolute minimum disruption or nuisance to the occupiers and residents. Supporting with upcoming retail fit‑outs and new developments. To manage the execution of British Land policy, providing an innovative, operationally efficient, economically competitive environment for occupiers, residents, contractors and customers across the campus area whilst enhancing the value of the landlord’s asset. To be the lead in the management of campus‑wide and public realm development.

What You’ll Do

• Office Administration
• Provide and maintain a welcoming environment for visitors and colleagues within the Campus Management Office.
• Provide administrative support to the Senior Management Team.
• Responsible for all general running of site team management office.
• Contribute to projects as required by the Senior Management Team and deliver necessary solutions or outputs in the timescales agreed when the projects are initiated.
• Integrate the Campus Platform into campus processes and procedures.
• Demonstrate and promote the British Land values through (but not limited to): Quarterly service partner newsletters, Promotion and management of the campus recognition schemes, Delivery of team events, as requested.
• Become proficient in the use of all relevant IT systems, act as a super‑user to support and train team members as required and assist in the development of system improvements.
• Review processes and procedures with a view to streamlining, simplifying, and increasing efficiency.
• Assist in the preparation of management reports.
• Take responsibility for the budget for the Estate Management Office.
• Co‑ordinate campus team meetings, events, and onboarding.
• Other duties as requested.

• Estate Management
• Hold an understanding of retailer sales and campus footfall systems and produce monthly reporting for the BL team.
• Ensure retail customers submit sales data on a weekly basis.
• Assist the Estate Manager in maintaining all records of compliance in line with British Land operational processes and procedures.
• Support the Estate Manager in ensuring compliance and adherence to all health & safety, surveying, property management and accounts procedures.
• Manage the service road, loading bays and car parks.
• Support the Estate Manager to ensure that service specifications, contracts and associated documentation properly represent the service requirements of the Estate.
• Support the Estate Manager in the ongoing retail fit‑outs and upcoming developments.
• Conduct regular audits of estate areas to ensure standards of cleanliness and presentation are upheld throughout, both in public spaces and “back‑of‑house” service areas.
• Support the Estate & Technical Services Manager in the pro‑active procurement of services for the estate, following company tender/procurement guidelines where required.
• Coordinate contractor visits for quotation and selection and oversee routine maintenance tasks across the estate.
• Act as deputy to the Estate Manager when required to do so.
• Support the Estate Manager with financial and H&S administration tasks.
• Other ad‑hoc duties as directed by the Estate Manager.

Essential About You

• Strong administration skills with a good level of attention to detail.
• Well‑developed IT skills.
• Excellent communication and customer service skills.
• Organisational skills.
• Interpersonal skills.
• Time management.
• Facilities/property management experience.
• Knowledge of industry‑relevant health and safety.

Desirable

• IOSH certificate.