Centre Administrator, Didcot

DEPARTMENT: RETAIL OPERATIONS

LOCATION: THE ORCHARD CENTRE, DIDCOT

REPORTING TO: CENTRE MANAGER

TYPE OF CONTRACT: PERMANENT

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

THE ROLE

Provide first line support to the Centre Management Team and be the first point of contact for the Shopping Centre and its associated building’s occupiers and stakeholders. This is a diverse and varied role which will bring you into contact with a wide variety of internal and external stakeholders and requires proficiency across a large number of business systems and platforms. You will be responsible for the day-to-day financial administration of the business and support with budget management across the estate.

WHAT YOU’LL DO

• Financial Administration
• The provision of regular management accounts with commentary and exception reporting to assist the on-site management team in decision making.
• The administration of the computerised accounts system (Portal). Ensure the processing of all purchase orders and invoices is timely and accurate, all invoices are authorised for payment and all associated records are maintained within compliance guidelines.
• Support the management team with detailed analysis, payment queries, property management reporting and other financial support in the pursuit of their roles.
• Support the production and publication of the year-end budget pack with analysis and evidence to ensure the successful completion of financial audits.
• Provide expenditure analysis to support the formulation of budgets.
• Facilitate order production and liaise with the central finance team on invoice matching, processing, payments and other inter-company charges and queries.
• Provide procurement support for the team, assisting with supplier set up, contract processing and the adherence to procurement guidelines.
• Maintain expenditure tracking platforms and contribute updates during weekly operational meetings.
• Occupier Liaison
• Ensure professional and positive relationships are nurtured and maintained with all tenants, service partners and stakeholders across all communication platforms and regular in-person meetings are conducted.
• Enhance customer engagement across the asset driving the use of BL:comm with occupiers and provide effective communication across the asset with partners, contractors, occupiers and visitors.
• Produce regular newsletters and updates for occupiers across our digital channels.
• Maintain accurate contact details for occupiers and emergency key-holders.
• Support the internal Retail Support team in collecting sales data from occupiers.
• Compliance Administration
• Maintain an overview of the numerous Health & Safety compliance platforms, monitoring items approaching renewal.
• Scheduling contractor visits and organising access permits.
• Requesting and processing various compliance documentation.
• Support with the production of various H&S, Environmental and Energy data reports, adhering to deadlines.
• Sustainability and Community
• Collate energy and waste consumption data for the centre and record accurately on web-based systems.
• Work with local community initiatives and be the centre’s Community Champion, recording all volunteering activity on Thrive platform.
• Administrative Support
• Perform routine administrative tasks as directed, e.g.: answering calls, scheduling meetings, booking meeting rooms, processing post, tenant and customer queries.
• Undertake ad-hoc projects and administrative support as required by the management team.

ABOUT YOU

Essential skills

• Experience with financial accounts, reconciliation and budgeting processes.
• Strong numerical skills.
• High level of digital literacy with the ability to easily learn new platforms.
• Forensic attention to detail.
• Excellent organisational skills with the ability to multi-task.
• Ability to interpret and understand the business.
• The ability to deliver quality output to strict deadlines.
• Articulate communicator across all mediums.
• Confidence to work under own initiative.
• Strong experience on Microsoft Office packages including Word, Excel, PowerPoint and Teams.
• An ability to demonstrate professionalism, discretion, and confidentiality at all times.

Desirable skills

• Experience of working in a facilities, retail or property management at any level.
• Knowledge of Health & Safety / Fire Safety policies and procedures.

OUR SHARED VALUES

Our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture.

A REWARDING PLACE TO BE

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process.

Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.