Smart Integrations Analyst

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. With just 600 employees, you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!

THE ROLE

The Property Network Services Team is accountable for the Networks, Connectivity and Associated Services at our existing assets, including those passing into Operations and responsible for ensuring that it is implemented, supported and maintained according to British Land standards and policies. This includes, but is not limited to, networks & server architecture, 4G, WiFi, Audio-Visual, Footfall Devices, In Building Cellular solutions, as well as the connectivity of systems used to manage and operate the building. This can be delivered through in-house resources (Offices & Campus) or outsourced third parties (Retail) or a combination.

The Property Network Services Team is responsible for ensuring that processes and policies are in place to ensure that in-building technology is managed in line with our strategy, standards and architectural principles and for ensuring that the technology is managed in accordance. The Team is responsible for ensuring that issues are resolved in a timely manner according to SLAs and that projects are delivered on time, on budget and to the required level of quality.

Reporting to The Head of Property Network Services, The Smart Integrations Analyst will act as 1st/2nd Line support for the Property Network Services Team looking at the upkeep and deployment of our Smart Technologies, Data Flow and Broker Capabilities alongside our Support Partners. The Smart Integrations Analyst will also be responsible for the review of Smart Deployments, their Service Support Contracts and making recommendations for effective and efficient cost saving, where applicable alongside the Digital Placemaking Team and Enterprise Architecture. The Smart Integrations Analyst will partake in Project meetings, GTR allocation and Service Delivery Meetings and can develop and grow relationships with other business areas & suppliers. The Smart Integrations Analyst will also have to partake in ticket triage, escalation and resolution of tickets outside of their immediate remit within the greater team, with visits to sites expected on a 4 day a week basis, depending on need.

WHAT YOU’LL DO

• Accountable for the allocation of Smart System support tickets, resolution or assignment to 3rd party vendors, where appropriate.
• Monitor Data Flows from Smart Systems, Report on Metrics for that data and ensure uptime is within SLA.
• Oversight and SME on MSI Support and Maintenance Packages alongside Enterprise Architecture, Digital Placemaking and Procurement.
• Coordinate with vendors and MSIs to implement data recovery protocols and fill data gaps into My Building, leveraging advanced data reconciliation techniques and tools.
• Be aware and manage 3rd Party Supplier expectations and follow Change Control processes and British Land Group Technology Standards.
• Work alongside the Property Network Technology Field Engineer to triage all tickets, if required and aid with greater Property Network Services Projects and Tasks, if applicable.
• Seek out opportunities to automate, transform and improve.
• Build strong and productive relationships with key business and supplier stakeholders.
• Perform audits and work with documentation partners to keep Asset Documentation & Support guides current and to standard.

ABOUT YOU

• Desire to self-motivate and apply a proactive attitude to supporting our Property Management Teams.
• Knowledge in IoT, Smart, Brokers, Data Flow and Protocols.
• Knowledge of Cloud Computing (Azure/AWS).
• Knowledge in Networking (LAN, WAN, Wireless, LoRa).
• Knowledge of HVAC, BMS, Lighting Systems & Access Control Systems.
• Knowledge of Data Architecture preferred.
• Ability to understand business cases and seek out solutions from established methods.
• Good understanding of ITIL practices.
• A ‘can do’ mentality with strong motivational skills and the ability to react quickly, effectively and efficiently to an ever-changing environment.
• Ability to explain complex technical subjects in clear, concise business language.
• Ability to distill key information to senior stakeholders and make the candidate’s intentions clear.
• Strong organizational skills – ability to multi-task and self-prioritise workload.

OUR SHARED VALUES

Our values are what we stand for at British Land; they connect us every day to our vision, purpose, and strategy. They help us promote an inclusive, positive, and collaborative culture.

A REWARDING PLACE TO BE

Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process.