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- Tasks: Drive the adoption of smart platforms and enhance user engagement in a dynamic environment.
- Company: Join a leading FTSE listed company with a strong focus on innovation and sustainability.
- Benefits: Enjoy competitive pay, hybrid working, and a supportive team culture.
- Why this job: Make a real impact by transforming digital capabilities into everyday operations.
- Qualifications: Experience in digital platform adoption and strong communication skills are essential.
- Other info: Be part of a passionate team dedicated to shaping the future of smart buildings.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION: MARBLE ARCH, LONDON (Hybrid – 4 days in office)
REPORTING TO: HEAD OF SMART BUILDING AND ENGAGEMENT
TYPE OF CONTRACT: PERMANENT
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. With just 600 employees, you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!
THE ROLE
The Smart Adoption Manager ensures that British Land unlocks the full value of its digital placemaking and smart building investments. While delivery teams focus on getting technology deployed, this role focuses on what happens next: transforming new capability into usage, customer confidence, behaviour change, and commercial value. You will be accountable for adoption of digital access - MyPass, MyBuilding, and other smart platforms across deployed buildings, building strong relationships with customers and on-site teams, and ensuring they have the tools, knowledge, and confidence to embed these platforms into everyday operations. You will also shape and define our evolving catalogue of demised and data-driven smart services, working with Leasing, Asset Management, Storey and Property Management teams to bring clarity, viability, and commercial insight to new offerings. This role does not deliver technical platforms or own product strategy - instead, it is the bridge between digital capability and real-world operational and commercial outcomes.
WHAT YOU’LL DO
- Own adoption and behavioural integration for MyPass (digital access) and MyBuilding (smart platform) following deployment.
- Work directly with on-site teams, Technical Service Managers and Property Management leadership to embed digital access as the default operating model.
- Translate smart platform capability into day-to-day user behaviours, ensuring frictionless and confident usage across the portfolio.
- Build structured, proactive relationships with customers and on-site teams (Property Managers, Technical Service Managers) to drive confidence, clarity, and enthusiasm for smart capability.
- Develop simple guidance, playbooks, escalation routes, and support materials that make digital adoption intuitive and repeatable.
- Ensure site teams become advocates for digital access and smart functionality.
- Shape and define new smart building service offerings, including demised services, data-driven propositions, and pragmatic service catalogues.
- Collaborate with Leasing, Asset Management and Property Management teams to develop pricing, packaging, positioning, and viability assessments.
- Capture commercial insight and feed it back to the Head of Smart Buildings and Engagement to inform strategic decision-making.
- Act as the voice of occupiers and site teams post-deployment, identifying friction, underused capability, and opportunities to simplify.
- Provide structured, data-informed feedback to influence prioritisation — without owning roadmap decisions.
- Ensure continuous improvement of smart platforms through clear, factual insights into user experience and operational value.
ABOUT YOU
- Experience driving adoption of digital platforms or technology change in complex operational environments.
- Strong stakeholder engagement skills across site teams, property management, and commercial colleagues.
- Ability to translate technical capability into operational behaviours and user-friendly guidance.
- Strong communication skills with the ability to build trust and influence at all levels.
- Understanding of smart buildings, IoT platforms, or digital access technologies.
- Experience shaping service catalogues, commercial offerings, or value propositions.
- Familiarity with property operations, facilities management, or occupier experience.
- Knowledge of digital access, campus apps, and smart building ecosystems.
- Comfort working in environments undergoing operating model or technology change.
OUR SHARED VALUES
Our values are what we stand for at British Land; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture.
A REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits.
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose, we’d love to hear from you! We are committed to providing an accessible and inclusive process.
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
Smart Adoption Manager employer: British Land Company
Contact Detail:
British Land Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Adoption Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Smart Adoption Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with digital platforms and stakeholder engagement. When you get the chance to chat with potential employers, let them see how you can drive adoption and make an impact.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating how you can bridge the gap between technology and real-world outcomes, just like the Smart Adoption Manager role requires.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at British Land. Don’t miss out on this opportunity!
We think you need these skills to ace Smart Adoption Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Smart Adoption Manager role. Highlight your experience with digital platforms and stakeholder engagement, as these are key to what we’re looking for!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve driven adoption of technology or improved user behaviours in complex environments.
Be Authentic: We want to see the real you! Share your passion for smart buildings and digital access technologies. Let your personality shine through in your application – it’s all about bringing your whole self to work!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at British Land Company
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital access and smart building technologies. Understand how platforms like MyPass and MyBuilding work, and be ready to discuss how you can drive their adoption in a real-world setting.
✨Build Relationships
Since this role involves engaging with various stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully collaborated with teams in the past to drive change and enhance user experience.
✨Showcase Your Communication Skills
This position requires strong communication abilities. Be prepared to explain complex technical concepts in simple terms. Practice articulating how you would create user-friendly guidance and support materials for site teams.
✨Think Commercially
Understand the commercial implications of digital adoption. Be ready to discuss how you would capture insights and feedback to inform strategic decisions. Show that you can think beyond just technology and consider the broader business impact.