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- Tasks: Lead a dynamic property management team and enhance the occupier experience.
- Company: Join a forward-thinking property management firm in London with a hybrid work model.
- Benefits: Enjoy a permanent role with competitive salary and opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on sustainability and community engagement.
- Why this job: Make a real impact on property management while developing your leadership skills.
- Qualifications: Strong leadership, health & safety management, and excellent customer service skills required.
The predicted salary is between 60000 - 75000 £ per year.
LOCATION: BROADGATE, LONDON (Hybrid – 4 days in office)
REPORTING TO: CLIENT SERVICES DIRECTOR
TYPE OF CONTRACT: PERMANENT
Our property management division focuses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience.
WHAT YOU’LL DO
- Line management and support to the Property Managers within their properties and oversee the management of welfare, training & development and discipline (where necessary) of the management team as a whole in accordance with the Company’s policies and procedures.
- Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programmes.
- Develop excellent relationships and undertake regular dialogue with all stakeholders, particularly to communicate with and meet all office occupiers and key retail occupiers with the appropriate management teams.
- Solicit feedback on BL’s performance from occupiers through informal and formal communications to ensure any areas for improvement are identified and acted upon.
- Act as the Responsible Person in the event of an emergency.
- Ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments.
- Ensure adequate provision is made for emergency and out of hours cover using the out of hours point of contact.
- On-board and work closely with the Work Ready occupiers or Storey team should these occupier formats be adopted in the building.
- Undertake service provision and management in line with customer expectations.
- Understand the principal terms of occupier’s leases as they affect the facilities management of the property and BL’s obligations to provide services including clarity on the extent of the common areas.
- Ensure, as far as reasonably practical, the health and safety of all occupiers, visitors, members of the public and BL staff and service providers when in the common parts of our properties.
- Keep the Client Services Director aware of new developments or significant issues in a timely manner and offer solutions as appropriate.
- Deliver BL’s ESG policies particularly in relation to waste management, energy procurement and management and water saving.
ABOUT YOU
- Health & Safety Management
- Contract Management
- Strong leadership and motivational skills
- Good IT Skills
- Methodical, highly organised, attentive to detail, able to prioritise
- Passion in delivering exemplary Customer Service
- Self-disciplined, confident, pro-active, accurate and professional
- Project and Fabric Management experience
Senior Property Manager - 100 Liverpool Street employer: British Land Company
Contact Detail:
British Land Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager - 100 Liverpool Street
✨Network Like a Pro
Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Ace the Interview
Prepare for your interviews by researching the company and understanding their values. Practice common interview questions and think about how your experience aligns with the role of Senior Property Manager. Remember, we want to see your passion for customer service and leadership skills shine through!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. A little follow-up can go a long way in making a positive impression.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance at landing that Senior Property Manager role. We love seeing candidates who take the initiative to engage with us directly!
We think you need these skills to ace Senior Property Manager - 100 Liverpool Street
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Property Manager role. Highlight your leadership abilities, contract management experience, and any relevant health and safety management skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how you can enhance the occupier experience. Be sure to mention specific examples from your past roles that demonstrate your fit for this position.
Showcase Your Customer Service Skills: Since delivering exemplary customer service is key for us, make sure to include examples of how you've gone above and beyond for clients or stakeholders in your application. We love seeing candidates who are proactive and dedicated to improving experiences!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at British Land Company
✨Know Your Property Management Stuff
Make sure you brush up on your property management knowledge, especially around health and safety regulations and contract management. Be ready to discuss how you've successfully managed budgets and developed relationships with stakeholders in the past.
✨Show Off Your Leadership Skills
As a Senior Property Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated teams, handled training and development, and resolved conflicts. This will show that you're not just a manager, but a leader who can inspire others.
✨Be Customer-Centric
Since delivering exemplary customer service is key, think of specific instances where you've gone above and beyond for clients or occupiers. Highlight your approach to soliciting feedback and making improvements based on that input, as this aligns perfectly with the role's focus on enhancing experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills, especially in emergencies. Think about how you'd handle various situations, such as managing an incident or ensuring compliance with safety procedures. This will help you showcase your methodical and organised approach.