At a Glance
- Tasks: Be the first point of contact for membership queries and provide excellent customer service.
- Company: Join the British Horse Society, a charity dedicated to equine welfare.
- Benefits: Enjoy 26 days annual leave, matched pension contributions, and flexible working options.
- Other info: Work in a dynamic environment with opportunities for personal growth and a diverse team.
- Why this job: Make a difference in the equine community while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
We offer 26 days’ annual leave (+ public holidays) on starting, matched pension contributions up to 5 percent, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services.
Location: Our office is based near Stoneleigh in Warwickshire. We typically work there 2–3 days a week, with flexibility to work remotely. You’re also welcome to work in the office more frequently.
Hours: Our usual full-time hours are 35 a week — with an early finish on a Friday! We offer other flexible work options, such as compressed hours, which we’re happy to discuss.
What you’ll be doing:
- Be the first point of contact for telephone and email enquiries, providing excellent responses and customer service in responding to membership queries.
- Actively selling the British Horse Society through listening to customer requirements and presenting appropriate information on the Charity, its services and the benefits of membership to help others enjoy their life with horses.
- A high degree of accuracy is required as you will be dealing with payments of Direct Debits, cash and credit cards; data inputting and general insurance queries.
- Using a CRM system to input and update information on membership records.
- Creating new contacts and adding membership packages as well as maintaining market and customer information.
What you won’t be doing:
- Dealing with the same queries day in day out!
This is a great role for you if:
- You have an excellent customer service attitude.
- You are enthusiastic and self-motivated but with outstanding team-working skills.
- You have excellent IT skills and are confident using Microsoft and databases.
- You have a high degree of accuracy and attention to detail.
- You are a strong communicator both written and verbally.
- You have previous experience in customer service, equine, Charity, membership, insurance or sales.
We’re excited that you’re thinking about applying to British Horse Society. For further details on this and other opportunities, please visit bhs.org.uk.
British Horse Society is committed to achieving equity for all current and prospective employees and doesn’t condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees. We strongly encourage suitably experienced people from a wide range of backgrounds to apply. Only suitable candidates will be contacted directly about this position. We won’t store or process the data of candidates for longer than is necessary for the recruitment process.
Membership Administrator in Kenilworth employer: British Horse Society
The British Horse Society is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and flexibility. With generous benefits such as 26 days of annual leave, matched pension contributions, and a commitment to diversity and inclusion, employees can thrive both personally and professionally in our Warwickshire office, where they can enjoy a balanced work-life dynamic with the option for remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Administrator in Kenilworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Horse Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Horse Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Administrator in Kenilworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Horse Society:Your cover letter is your chance to shine! Tell us why you want to work at British Horse Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Horse Society!
How to prepare for a job interview at British Horse Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
