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- Tasks: Be the first point of contact for membership enquiries and provide excellent customer service.
- Company: Join the British Horse Society, the UK's largest equine charity with a passion for horses.
- Benefits: Enjoy flexible working, 26 days annual leave, matched pension contributions, and wellbeing support.
- Why this job: Make a difference in the equine community while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and proficiency in IT are essential.
- Other info: Diversity is valued; we encourage applicants from all backgrounds to apply.
The predicted salary is between 18000 - 26000 £ per year.
Closing Date: 30th April 2025
Salary: £22,222.20 per annum
Based at our HQ near Stoneleigh, Warwickshire (Agile working arrangements available)
The British Horse Society is the nation’s largest equine charity with a passion for horses that is backed by knowledge and expertise. The BHS represents and provides a range of services for horse riders, horse owners, enthusiasts and professionals.
Location: Our office is based near Stoneleigh in Warwickshire, and we’re typically working from there 1-2 days a week with flexibility to work remotely. Attendance at HQ for training will be required. You’re also welcome to work in the office more frequently.
Hours: Full-time hours are 35 a week – with an early finish on a Friday! There is also the option for occasional weekend working and overnight stays.
We also offer 26 days’ annual leave (+ public holidays) on starting, matched pension contributions up to 5%, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services.
Position: To deal with membership enquiries, servicing our members and selling The British Horse Society as the Charity to join for all horse lovers, owners and riders. To contribute to the growth of the Charity and ensure that the member is at the heart of all activities undertaken.
Requirements:
- Be the first point of contact for telephone and email enquiries, providing excellent responses and customer service in responding to membership queries.
- Actively selling the British Horse Society through listening to customer requirements and presenting appropriate information on the Charity, its services and the benefits of membership to help others enjoy their life with horses.
- A high degree of accuracy is required as you will be dealing with payments of Direct Debits, cash and credit cards; data inputting and general and insurance queries.
- Using a CRM system to input and update information on membership records.
- Creating new contacts and adding membership packages as well as maintaining market and customer information.
What you won’t be doing: Dealing with the same queries day in day out!
This is a great role for you if:
- You have an excellent customer service attitude.
- You are enthusiastic and self-motivated but with outstanding team-working skills.
- You have excellent IT skills and are confident using Microsoft and databases.
- You have a high degree of accuracy and attention to detail.
- You are a strong communicator both written and verbally.
- You have previous experience in customer service, equine, Charity, membership, insurance or sales.
Other information:
How to apply: Please follow the link to apply for this role. For further details on this and other opportunities, please visit www.bhs.org.uk. If it would help you to apply using an alternative method please contact us at the same email address or by calling 02476 840514 and we’ll be happy to discuss your individual requirements.
The British Horse Society is committed to achieving equity for all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees. We therefore strongly encourage suitably experienced people from a wide range of backgrounds to apply. Only suitable candidates will be contacted directly about this position, and we will not store or process the data of candidates for longer than is necessary for the recruitment process.
Membership Administrator employer: British Horse Society (The)
Contact Detail:
British Horse Society (The) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator
✨Tip Number 1
Familiarise yourself with The British Horse Society's mission and values. Understanding their passion for horses and the services they provide will help you convey genuine enthusiasm during any conversations or interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries. Since you'll be the first point of contact, practice active listening and how to respond effectively to different types of queries.
✨Tip Number 3
Gain a basic understanding of CRM systems if you're not already familiar. Being able to demonstrate your ability to manage membership records and data inputting will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The British Horse Society. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Membership Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Membership Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the British Horse Society. Mention specific examples of your customer service experience and how you can contribute to the charity's mission.
Highlight Relevant Skills: In your CV, emphasise your IT skills, attention to detail, and previous experience in customer service or related fields. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at British Horse Society (The)
✨Show Your Passion for Horses
Since the British Horse Society is all about horses, make sure to express your enthusiasm for equine activities. Share any personal experiences or connections you have with horses to demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
As a Membership Administrator, you'll be the first point of contact for members. Prepare examples of how you've provided excellent customer service in the past, focusing on your ability to listen and respond effectively to queries.
✨Demonstrate Attention to Detail
Accuracy is key in this role, especially when dealing with payments and data inputting. Be ready to discuss how you ensure precision in your work and provide examples of situations where your attention to detail made a difference.
✨Familiarise Yourself with CRM Systems
The job involves using a CRM system for managing membership records. If you have experience with similar systems, mention it. If not, show your willingness to learn and adapt quickly to new technologies.
