At a Glance
- Tasks: Deliver exceptional customer service and creatively organise donated stock.
- Company: Join a community-focused retail team committed to sustainability.
- Benefits: Enjoy 38 days annual leave, staff discounts, and health cash plans.
- Other info: Flexible hours, including weekends, with opportunities for personal growth.
- Why this job: Be part of a fun, fast-paced environment with a meaningful mission.
- Qualifications: Passion for customer service and teamwork; retail experience not essential.
The predicted salary is between 10 - 12 € per hour.
Would you like to be part of a retail team that is community based, offers amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Wallsend. This is a part time role working 6 hours a week in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You’ll join the team on a 6‑month fixed term contract. This position is for a Sunday Sales Assistant; candidates must be able to work on Sundays.
What does this role involve? As a Sales Assistant, you’ll be at the very heart of our retail operation. This is not just standing behind the till or filling shelves; we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E‑Commerce team to maximise online sales
As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
What are we looking for? Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service. You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor. Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment. Attention to detail in everything you do. Positive, creative, confident, customer service focused and passionate about sustainability. You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease.
Benefits:
- 38 days annual leave (plus the option to sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Eligibility: Applicants must be 18 years or older.
Sales Assistant in Wallsend employer: British Heart Foundation
Join our vibrant retail team in Wallsend as a Sales Assistant, where you'll be part of a community-focused environment that champions sustainability and exceptional customer service. With flexible working hours, generous benefits including 38 days of annual leave, and opportunities for personal growth, we foster a supportive culture that values your contributions and encourages creativity. Experience the joy of making a difference while enjoying perks like early wage access and discounts on health and wellness services.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Wallsend
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Be ready to showcase your flexibility! Since this role requires working weekends and bank holidays, be prepared to discuss your availability and how you can adapt to the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Assistant in Wallsend
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see that you’re genuinely excited about the role and our mission!
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience or skills that match the job description. Even if you don’t have retail experience, focus on your ability to work in a team and deliver great service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Sales Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at British Heart Foundation
✨Know the Charity's Mission
Before your interview, take some time to research the charity's mission and values. Understanding what they stand for will help you connect with the team and show your genuine passion for their cause.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about creating a fantastic experience for shoppers.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be ready to discuss your experiences in collaborative environments. Highlight times when you supported colleagues or guided volunteers, showcasing your ability to work well under pressure.
✨Be Ready for a Fast-Paced Environment
The retail world can be hectic, so prepare to talk about how you handle busy situations. Share examples of how you stay organised and focused when things get overwhelming, as this will show you're a great fit for their dynamic store.
