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- Tasks: Support the Store Manager and inspire staff to deliver excellent customer service.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous staff discounts.
- Why this job: Be part of a mission to fund life-saving research while developing your career.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Dynamic work environment with opportunities for internal progression.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The opportunity Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Wallington (SM6 0LH) so we could be the perfect match!
What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Please note that this role is 4 out of 7 shifts per week. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.
What are we looking for:
- Experience in a customer‑facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We’ll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25 % staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10 %
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply? To apply, please follow these simple steps: Click the “Apply” button below. You’ll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.
What do I need to know?
- DBS Check: Any offer of employment is subject to a satisfactory DBS check.
- Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
- Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Assistant Store Manager in Wallington employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Wallington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Heart Foundation. Understand their mission and values, especially how they contribute to life-saving research. This will help you connect your experience to what they care about.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for an Assistant Store Manager role and rehearse your answers. Focus on your customer service experience and how you've inspired teams in the past. We want you to shine!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for retail and helping the community come through. Talk about how you can contribute to achieving targets and maintaining high standards in the store. We love candidates who are results-driven!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Assistant Store Manager in Wallington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and retail shine through. We want to see how excited you are about helping others and making a difference in the community!
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight your supervisory experience and any achievements in previous customer-facing roles. We love seeing how you've made an impact in past positions!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to follow the steps outlined there!
How to prepare for a job interview at British Heart Foundation
✨Know the Company Inside Out
Before your interview, take some time to research the British Heart Foundation. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to deliver great service, as this aligns with what they’re looking for.
✨Demonstrate Leadership Qualities
Think of specific instances where you’ve taken charge or supported your team in a supervisory role. Discuss how you’ve motivated others and contributed to achieving targets. This will resonate well with the interviewers who are keen on finding someone who can lead effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Practice responses to potential situations you might encounter as an Assistant Store Manager, such as dealing with difficult customers or managing stock levels.
