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- Tasks: Deliver exceptional customer service and creatively merchandise donated stock.
- Company: Join the British Heart Foundation, making a real impact in charity retail.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support.
- Other info: Flexible hours with opportunities for career progression and personal development.
- Why this job: Be part of a fun, fast-paced team while supporting a great cause.
- Qualifications: Passion for customer service and ability to work well in a team.
The predicted salary is between 10 - 13 £ per hour.
Look no further - join us as a Sales Assistant in Thirsk. This is a part time role working 13 hours a week over two days, one of which is a Sunday every week and the other day throughout the rest of the week, in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.
What does this role involve? As a Sales Assistant you will be at the very heart of our retail operation. This is not just standing behind the till or filling shelves; we are looking for someone who will deliver a first class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity's mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- As a Keyholder, you will be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience
You need to be 18+ years old to apply for this role. This role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check.
Inclusivity Matters: We are committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
Act Swiftly: Early applications are encouraged. We will be reviewing submissions throughout the advertising period and may close the advert early.
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service. You will be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor. Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment. Attention to detail in everything you do. Positive, creative, confident, customer service focused and passionate about sustainability. You will be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease.
What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Belonging at BHF: BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer.
Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
Sales Assistant in Thirsk employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Thirsk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Heart Foundation. Understand their mission and values, and think about how you can contribute to their goals. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and passion for retail. We want to hear your stories!
✨Tip Number 3
Dress the part! Since you're applying for a Sales Assistant role, make sure to dress smartly for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Sales Assistant in Thirsk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in our community.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience or skills that align with the Sales Assistant role. Even if you don’t have retail experience, focus on your ability to work in a team and deliver great service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re busy too!
Apply Early: Don’t wait until the last minute to submit your application! We review applications as they come in, so getting yours in early could give you an edge. Head over to our website and apply today!
How to prepare for a job interview at British Heart Foundation
✨Know the Mission
Before your interview, take some time to understand the British Heart Foundation's mission and values. This will help you connect your personal passion for customer service and sustainability with their goals, showing that you're not just looking for a job, but genuinely want to contribute.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Whether it's resolving a complaint or going the extra mile for a customer, having specific stories ready will demonstrate your ability to thrive in a fast-paced retail environment.
✨Be Ready for Teamwork Questions
Since this role involves working closely with a team and guiding volunteers, be prepared to discuss your teamwork experiences. Think of times when you collaborated effectively or helped others succeed, as this will highlight your ability to fit into their team-oriented culture.
✨Demonstrate Flexibility and Initiative
Given the dynamic nature of the role, be ready to talk about how you handle pressure and adapt to changing situations. Share examples of when you've taken initiative or worked independently, as this will show that you're capable of keeping the store running smoothly even when management isn't around.