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For Companies At a Glance
- Tasks: Engage with customers, manage donations, and support online sales in a vibrant retail environment.
- Company: Join the British Heart Foundation, a leader in charity retail and cardiovascular research since 1961.
- Benefits: Enjoy 38 days annual leave, staff discounts, and access to health plans and virtual GP services.
- Why this job: Be part of a fun team, make a difference in your community, and promote sustainability.
- Qualifications: No retail experience needed; just bring your passion, energy, and customer service skills.
- Other info: Must be 18+, and the role involves physical tasks like moving donation bags.
Overview
Would you like to be part of a community-based retail team that offers amazing choice and genuine sustainability? Join us as a Sales Assistant in Tooting (SW17 0SP). This is a part-time role working 6 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week, and this role requires Sunday working.
Responsibilities
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E‑Commerce team to maximise online sales
- As a Keyholder, be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring a great customer experience
Role Details
You’ll be 18+ years old to apply for this role. The role can be physically demanding and involves moving a high volume of donation bags. You will have autonomy and will build knowledge of BHF.
What are we looking for?
- Passion, energy, and the ability to deliver excellent customer service (retail experience isn’t essential)
- Confident within a team and able to guide volunteers on the shop floor
- Ability to work well under pressure and use initiative in a dynamic environment
- Attention to detail, positive, creative, confident, customer-service focused and passionate about sustainability
- Comfortable with technology: able to use a till, PC, smartphone and email with ease
What’s important to us?
We offer a range of new and used quality items in store and online. Since 1961, British Heart Foundation (BHF) has led research to reduce cardiovascular disease. We connect with local communities and help reduce clothing and furniture waste. With over 700 stores, we help prevent thousands of items from going to landfill each year and receive millions of donations.
Equality, Diversity & Inclusion
Our Equality, Diversity and Inclusion (EDI) Strategy, along with our internal EDI group, Kaleidoscope, and employee network groups, help create an environment where all colleagues and volunteers can succeed.
Why join the BHF?
We support internal progression and your career development. Our generous staff benefits include:
- 38 days annual leave (plus option to sell leave)
- Holistic support leave up to 10 additional days per year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution up to 10%
- Cycle to work scheme
- Discounts on gym memberships and a wide range of retailers
Ready to apply?
To apply, follow these steps:
- Click the “Apply” button below to be redirected to the BHF Careers page
- Complete the application form, submit your CV and upload your employment history
What do I need to know?
- DBS Check: Successful candidates will be asked to consent to a basic criminal records check
- Inclusivity Matters: We use anonymous CV software during the application process
- Act Swiftly: Early applications are encouraged; we may close the advert early
- Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria
Contact
If you need adjustments to the recruitment process, please contact a member of the Recruitment team.
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Sunday Sales Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sunday Sales Assistant
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with the team during your interview and demonstrate your passion for their cause.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in previous roles or experiences. Even if you don't have retail experience, showcasing your ability to engage positively with customers can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with volunteers and other staff members, emphasising your ability to work well in a team and guide others will highlight your suitability for the role.
✨Tip Number 4
Be ready to discuss your adaptability and how you handle fast-paced environments. The role requires working under pressure, so sharing specific instances where you've thrived in similar situations will demonstrate your readiness for the job.
We think you need these skills to ace Sunday Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the British Heart Foundation is looking for in a Sales Assistant. Highlight your passion for customer service and sustainability in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the role. Even if you don't have retail experience, emphasise your ability to work in a team, handle pressure, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the charity's mission. Mention specific examples of how you can contribute to the team and enhance customer experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples of how you've gone above and beyond for customers in the past, even if it's not from a retail background.
✨Demonstrate Team Spirit
Since this role involves working closely with a team and guiding volunteers, highlight your ability to collaborate effectively. Discuss any experiences where teamwork led to success, whether in previous jobs or group activities.
✨Emphasise Your Adaptability
Retail can be unpredictable, so be prepared to discuss how you handle pressure and adapt to changing situations. Share specific instances where you've thrived in a fast-paced environment.
✨Connect with the Charity's Mission
Research the British Heart Foundation and its mission. Be ready to articulate why you're passionate about sustainability and how you can contribute to their goals, showing that you align with their values.
