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- Tasks: Support the Store Manager and inspire staff to deliver excellent customer service.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous staff discounts.
- Why this job: Be part of a team that funds life-saving research while developing your career.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Opportunities for internal progression and a supportive work environment.
The predicted salary is between 21600 - 36000 ÂŁ per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Street so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We’ll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply? To apply, please follow these simple steps:
- Click the “Apply” button below.
- You’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
- DBS Check: Any offer of employment is subject to a satisfactory DBS check
- Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
- Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
- Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager in Street employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Street
✨Tip Number 1
Get to know the company inside out! Research the British Heart Foundation's values and mission. When you understand what drives them, you can tailor your conversations to show how you fit into their vision.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you've inspired teams in the past.
✨Tip Number 3
Dress to impress! Since you're applying for a fashion store role, make sure your outfit reflects your style while being professional. Show them you understand the importance of visual merchandising!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Assistant Store Manager in Street
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see your passion for customer service and how you can inspire a team. Make it personal and relatable!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this specific role. Highlight your supervisory experience and any relevant achievements that align with what we’re looking for at BHF.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Make sure you apply through our website as it’s the easiest way for us to receive your application. Follow the steps outlined in the job ad, and don’t forget to double-check everything before hitting submit!
How to prepare for a job interview at British Heart Foundation
✨Know the Company Inside Out
Before your interview, take some time to research the British Heart Foundation. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to deliver great service, as this aligns with what they’re looking for.
✨Demonstrate Leadership Qualities
Think of specific instances where you’ve taken charge or supported your team in a supervisory role. Discuss how you’ve motivated others and contributed to achieving targets. This will illustrate your readiness to step up in the absence of the Store Manager.
✨Be Ready for Practical Scenarios
Expect questions that may involve real-life scenarios you could face in the store. Prepare to discuss how you would handle challenges like managing stock levels or dealing with difficult customers. This will show your problem-solving skills and ability to think on your feet.
