At a Glance
- Tasks: Join our retail team as a Stockroom Assistant, engaging with customers and organizing donations.
- Company: Be part of a community-focused charity that values sustainability and offers a unique shopping experience.
- Benefits: Enjoy 38 days annual leave, staff discounts, health plans, and a supportive work environment.
- Why this job: Experience a fun, fast-paced role where every day is different and teamwork is key.
- Qualifications: Must be 18+, passionate about customer service, and comfortable with tech; no prior retail experience needed.
- Other info: This is a part-time, 6-month fixed term contract requiring weekend and holiday flexibility.
Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join our store team as a Stockroom Assistant in Newton Abbot.
This is a part time role working 14 hours a week in one of our busy clothing stores.
Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.
You’ll join the team on a 6 months fixed term contract.
What does this role involve?
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
Engage with customers, providing exceptional service and promoting our charity’s mission
Organise and merchandise donated stock creatively to maximise sales potential
Collaborate with our E-Commerce team to maximise online sales
As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.
Please note, this role can be physical demanding and will involve lifting large pieces of furniture.
You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
Attention to detail in everything you do
Positive, creative, confident, customer service focussed and passionate about sustainability
You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
What’s important to us?
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
38 days annual leave (plus the option to buy and sell leave)
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers
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Stockroom Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stockroom Assistant
✨Tip Number 1
Show your passion for sustainability during the interview. Since this role emphasizes genuine sustainability, be prepared to discuss how you can contribute to the charity's mission and values.
✨Tip Number 2
Highlight your ability to work in a fast-paced environment. Share examples from previous experiences where you successfully managed multiple tasks or worked under pressure, as this is crucial for the Stockroom Assistant role.
✨Tip Number 3
Demonstrate your customer service skills. Be ready to provide specific instances where you went above and beyond to assist customers, as delivering exceptional service is at the heart of this position.
✨Tip Number 4
Familiarize yourself with the store's operations and the role of a Keyholder. Understanding what it means to keep the store running smoothly in the absence of a manager will show your readiness for the responsibilities involved.
We think you need these skills to ace Stockroom Assistant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Stockroom Assistant. Highlight your ability to provide exceptional customer service and your passion for sustainability in your application.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that align with the job description. Emphasize any previous experience in retail or customer service, even if it's not essential.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the charity's mission. Mention your flexibility to work weekends and bank holidays, as well as your ability to work under pressure.
Highlight Teamwork Skills: Since teamwork is crucial in this role, provide examples of how you've successfully collaborated with others in past experiences. This will demonstrate your ability to guide volunteers and work effectively in a fast-paced environment.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's focus on delivering a first-class experience.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work in a fast-paced environment and your willingness to adapt to changing situations. Discuss how you enjoy collaborating with others and can contribute positively to a team, especially in a retail setting.
✨Emphasize Attention to Detail
Since the role involves organizing and merchandising stock, it's important to convey your attention to detail. Provide examples of how you've successfully managed tasks that required careful organization and creativity.
✨Be Ready to Discuss Sustainability
Given the company's commitment to sustainability, be prepared to talk about why this is important to you. Share any personal experiences or initiatives you've been involved in that reflect your passion for sustainable practices.