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For Companies At a Glance
- Tasks: Support the Store Manager and inspire staff to deliver excellent customer service.
- Company: Join a dynamic home store team in Southampton with a focus on community impact.
- Benefits: Enjoy 38 days annual leave, flexible working, and a range of health benefits.
- Why this job: Make a difference while developing your management skills in a fast-paced environment.
- Qualifications: Experience in customer service and a passion for team development are essential.
- Other info: Flexible hours required, including weekends and bank holidays, with great career growth opportunities.
The predicted salary is between 25000 - 30000 £ per year.
The opportunity
Are you looking for an opportunity to progress in store management? We are looking for an Assistant Store Manager to join our home store team in Southampton so we could be the perfect match! Candidate must be fully flexible to work 5 days per week out of 7. Store trading hours are 10.00am to 18.00pm.
What does this role involve
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
Staff Benefits
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
What do I need to know
- DBS Check: Any offer of employment is subject to a satisfactory DBS check.
- Inclusivity Matters: We are committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
- Act Swiftly: Early applications are encouraged. We will be reviewing submissions throughout the advertising period and may close the advert early.
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect to this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
- Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager in Southampton employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the store and its values. This will help you connect your experience with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for an Assistant Store Manager role and rehearse your answers. We can’t stress enough how important it is to articulate your customer service experience and leadership skills confidently.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for retail and helping customers shine through. Share specific examples of how you’ve gone above and beyond in previous roles to deliver exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any supervisory experience you've had, as these are key for the Assistant Store Manager position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering exceptional customer service. Share specific examples of how you've inspired teams or achieved targets in previous roles to really stand out.
Show Your Flexibility: Since the role requires flexibility, mention your availability clearly in your application. Let us know that you’re ready to work weekends and bank holidays, as this is crucial for our fast-paced store environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with the key tasks like customer service excellence, visual merchandising, and team support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you inspired your team to do the same, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Team Development
As an Assistant Store Manager, you'll be involved in recruiting and developing volunteers. Think of specific instances where you've successfully trained or mentored others. This will show your commitment to team growth and inclusivity, which is a big plus for them.
✨Demonstrate Flexibility and Resilience
Given the fast-paced nature of the store and the physical demands of the job, be prepared to discuss how you handle busy periods and adapt to changing circumstances. Share any relevant experiences that showcase your ability to thrive under pressure while maintaining high standards.