At a Glance
- Tasks: Lead and inspire the Marketing Fundraising Operations Team to drive innovation and collaboration.
- Company: Join the British Heart Foundation, a leading charity making a real difference.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fixed term contract until November 2026 with flexible working arrangements.
- Why this job: Make a meaningful impact on fundraising while shaping high-performing teams.
- Qualifications: Experience in acquisition and retention marketing with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Vacancy type: Fixed Term Contract Until November 2026
Would you like to use your expertise and knowledge to build strong relationships, share insights with teams and drive integration across the BHF to support our vision, strategy, and fundraising priorities? As Senior Marketing Operations Manager, you’ll lead, inspire, and coach our Marketing Fundraising Operations Team, who support colleagues across the Mass Fundraising Acquisition Marketing (MFAM) and Retention and Customer Journeys (RCJ) teams. You’ll help shape high-performing systems and processes, ensuring everyone achieves their objectives and key results while driving innovation and collaboration.
Working closely with managers, you’ll provide resourcing oversight, drive forward strategic projects with operational excellence, and ensure consistency across teams, fostering a culture that celebrates opportunity-spotting and continuous improvement. This role offers you the unique opportunity to work with a range of fundraising specialists, contribute to priority campaigns and projects, and play a vital part in delivering our mission. If you’re ready to champion operational excellence and drive meaningful impact across BHF, we invite you to apply and help shape the future of our fundraising together.
About you
We’re looking for a motivated individual with strong knowledge of acquisition and retention marketing, fundraising legislation, sector policy and finance processes. You can lead, coach and motivate a small high-performing Operations team, developing strategies that align with our organisational goals. Your collaborative approach enables you to communicate complex ideas clearly, coordinate multiple stakeholders, and influence outcomes.
As an experienced operational manager, your project management skills include scoping, design, delivery and evaluation, with the ability to analyse data to drive continuous improvement. You’ll be comfortable using relationship and financial management systems and have a proven track record of building and maintaining relationships with stakeholders at all levels. You thrive when managing multiple projects, setting priorities and using your judgement to achieve results. If you have initiative, resilience and a growth mindset - someone committed to targets, who acts proactively and embraces innovation – we encourage you to apply.
Working arrangements
This is a fixed term contract until November 2026, covering an internal secondment. Start date is as soon as possible. This is a hybrid role, where your work will be split between your home and at least one to two days per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Senior Manager Marketing Operations employer: British Heart Foundation
The British Heart Foundation (BHF) is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to make a meaningful impact in the fight against heart disease. With a strong focus on employee growth, BHF offers opportunities for professional development and encourages a proactive approach to achieving organisational goals. Located in London, this hybrid role allows for flexibility while working alongside passionate fundraising specialists, making it an ideal environment for those looking to drive operational excellence and contribute to vital campaigns.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Marketing Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing and fundraising sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements in marketing operations. Include case studies of successful projects you've led, especially those that demonstrate your ability to drive innovation and collaboration.
✨Tip Number 3
Prepare for interviews by researching the company’s mission and values. Be ready to discuss how your experience aligns with their goals, especially in fundraising and operational excellence. Tailor your responses to show you’re not just a fit for the role, but for the organisation as a whole.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission. Let’s shape the future of fundraising together!
We think you need these skills to ace Senior Manager Marketing Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in acquisition and retention marketing. We want to see how your skills align with our mission and the specific requirements of the Senior Marketing Operations Manager role.
Showcase Your Leadership Skills:Don’t forget to emphasise your ability to lead and motivate teams. Share examples of how you've inspired others and driven operational excellence in previous roles. We love seeing candidates who can bring out the best in their teams!
Be Data-Driven:Since this role involves analysing data for continuous improvement, include any relevant metrics or outcomes from your past projects. We appreciate candidates who can demonstrate their impact through numbers and insights.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at British Heart Foundation
✨Know Your Stuff
Make sure you brush up on your knowledge of acquisition and retention marketing, as well as fundraising legislation. Being able to discuss these topics confidently will show that you're not just a fit for the role, but that you’re genuinely passionate about the sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you’ve inspired others or driven operational excellence. This will help demonstrate your capability to lead the Marketing Fundraising Operations Team effectively.
✨Be Ready to Discuss Collaboration
Since this role involves working closely with various stakeholders, be prepared to talk about your collaborative approach. Share instances where you’ve successfully coordinated multiple stakeholders and influenced outcomes, highlighting your communication skills.
✨Demonstrate Your Project Management Prowess
Have a few project management examples ready to go. Discuss how you scoped, designed, delivered, and evaluated projects, and how you used data to drive continuous improvement. This will showcase your ability to manage multiple projects and achieve results.
