At a Glance
- Tasks: Support daily store operations and lead in the Store Manager's absence.
- Company: Join a dynamic home store team in Dundee with a focus on inclusivity.
- Benefits: 38 days annual leave, early wage access, and 25% staff discount.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Progress your career in retail management while making a real impact.
- Qualifications: Customer-facing experience and a passion for exceptional service.
The predicted salary is between 24000 - 30000 € per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our home store team in Dundee (DD1 2DB) to support daily store operations and lead during the Store Manager’s absence. The role requires flexibility working weekends and bank holidays on a rota basis, and involves physically demanding tasks due to the volume of collections, deliveries and donations.
Responsibilities
- Ensure highest standard of customer service.
- Achieve sales targets.
- Maintain a high standard of visual merchandising.
- Maximise sales through physical and digital channels.
- Support recruitment and development of volunteers.
- Achieve expectations within campaign activities.
- Work with the manager to generate stock.
Qualifications
- Experience in a customer‑facing role.
- Supervisory experience.
- Commercially driven with a focus on new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results‑driven with a recognition of right result, right way.
- DBS Check – a satisfactory DBS check is required for employment.
Benefits
- 38 days annual leave (plus the option to buy and sell leave).
- Wagestream – claim early access to your wages as you earn them.
- Holistic support – leave of up to 10 additional days off each year.
- Enhanced family policies: maternity, paternity and adoption leave.
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
We value inclusivity and fairness, using anonymous CV software during the application process.
Assistant Store Manager in Scotland employer: British Heart Foundation
Join our dynamic home store team in Dundee as an Assistant Store Manager, where you'll not only support daily operations but also have the opportunity to grow your career in retail management. We pride ourselves on a supportive work culture that values inclusivity and offers extensive benefits, including 38 days of annual leave, early access to wages, and enhanced family policies, ensuring a rewarding and balanced work-life experience. With a focus on employee development and a commitment to exceptional customer service, this role is perfect for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the store culture and what they really value in an Assistant Store Manager.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their focus on customer service and team development. We want to show them we’re results-driven and ready to lead!
✨Tip Number 3
Dress the part! When you go for the interview, make sure you look smart and professional. It shows we respect the role and are serious about joining their team.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to reiterate our enthusiasm for the position and keep us fresh in their minds. Plus, it shows we’re proactive!
We think you need these skills to ace Assistant Store Manager in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for retail and how you can contribute to our team. Mention specific examples of how you've achieved sales targets or improved customer service in the past.
Showcase Your Flexibility:Since the role requires working weekends and bank holidays, make sure to mention your availability. We appreciate candidates who are flexible and ready to jump in when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at British Heart Foundation
✨Know Your Store Inside Out
Before the interview, take some time to familiarise yourself with the store's layout, products, and services. This will not only help you answer questions more confidently but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond for customers, as this is crucial for the Assistant Store Manager role.
✨Demonstrate Leadership Qualities
Think of instances where you've taken charge or led a team, even if it was in a small way. Discuss how you can support the Store Manager and develop volunteers, showcasing your ability to inspire and motivate others.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle physically demanding tasks. Prepare to discuss how you would manage stock levels, sales targets, and visual merchandising while maintaining high standards of customer service.
