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- Tasks: Engage customers, manage donations, and support online sales in a dynamic retail environment.
- Company: Join a charity-focused team dedicated to making a positive impact through retail.
- Benefits: Enjoy 38 days of leave, staff discounts, and access to wellness programs.
- Why this job: Experience a fun, fast-paced workplace with opportunities for growth and a focus on sustainability.
- Qualifications: No prior retail experience needed; just bring your passion and customer service skills!
- Other info: Must be 18+, flexible hours including weekends, and physically able to lift furniture.
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
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Engage with customers, providing exceptional service and promoting our charity’s mission
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Organise and merchandise donated stock creatively to maximise sales potential
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Collaborate with our E-Commerce team to maximise online sales
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As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve lifting large pieces of furniture.
You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
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Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
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You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
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Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
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Attention to detail in everything you do
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Positive, creative, confident, customer service focussed and passionate about sustainability
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You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
This is a part time role working 16 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week.
This role requires flexibility to work weekends and bank holidays on a rota basis.
You’ll join the team on a permanent contract., We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
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38 days annual leave (plus the option to sell leave)
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Holistic support leave of up to 10 additional days off each year
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Enhanced family policies (maternity, paternity and adoption leave)
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Wagestream – early access to your wages
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25% staff discount
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Health cash plan (Dental, Optical, Therapies, etc)
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Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
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Pension with employer contribution of up to 10%
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Cycle to work scheme
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Discounts on gym memberships
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Discounts with a wide range of retailers
Sales Assistant - Home Store employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant - Home Store
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Tip Number 2
Familiarize yourself with our charity's mission and values. Being able to articulate why you want to work for us and how you can contribute to our goals will set you apart from other candidates.
✨Tip Number 3
Demonstrate your creativity by thinking of ways to merchandise donated stock effectively. Prepare some ideas on how you would organize the store to maximize sales potential and engage customers.
✨Tip Number 4
Highlight your ability to work in a team and lead volunteers. Share experiences where you've successfully collaborated with others or taken initiative in a group setting, as teamwork is crucial in our fast-paced environment.
We think you need these skills to ace Sales Assistant - Home Store
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Highlight your customer service experience and ability to work in a fast-paced environment.
Tailor Your CV: Customize your CV to reflect your passion for customer service and any relevant experiences, even if they are not from retail. Emphasize your teamwork skills and ability to engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the charity's mission. Mention specific examples of how you can contribute to the team and enhance the customer experience.
Highlight Relevant Skills: In your application, make sure to highlight your attention to detail, creativity in merchandising, and comfort with technology. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus.
✨Demonstrate Team Collaboration Skills
Since teamwork is crucial in this fast-paced environment, be prepared to discuss how you've successfully worked within a team. Highlight any experiences where you collaborated with others to achieve a common goal.
✨Emphasize Your Creativity in Merchandising
The job involves creatively organizing and merchandising donated stock. Think of ideas or strategies you could implement to maximize sales potential and be ready to share them during the interview.
✨Be Ready for Physical Demands
Acknowledge the physical aspects of the role, such as lifting large pieces of furniture. Be honest about your ability to handle these tasks and share any relevant experiences that demonstrate your capability.
