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For Companies At a Glance
- Tasks: Engage with customers, manage donations, and support online sales in a vibrant retail environment.
- Company: Join the British Heart Foundation, a charity dedicated to funding lifesaving research and promoting sustainability.
- Benefits: Enjoy 38 days annual leave, staff discounts, and access to health plans and virtual GP services.
- Why this job: Be part of a fun team, make a difference in your community, and develop your career.
- Qualifications: No retail experience needed; just bring your passion, energy, and customer service skills.
- Other info: Must be 18+, flexible with hours, and ready for a physically active role.
The opportunity
Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Dunfermline.
This is a part time role working 14 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week.
This role requires flexibility to work weekends and bank holidays on a rota basis.
You\’ll join the team on a permanent contract working over 3 days.
What does this role involve?
As a Sales Assistant you\’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we\’re looking for someone who will deliver a first class customer service experience. It\’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity\’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- As a Keyholder, you\’ll be the go-to person when there isn\’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You\’ll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve lifting large pieces of furniture.
You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
What are we looking for?
- Previous retail experience isn\’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
- You\’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
- Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
- Attention to detail in everything you do
- Positive, creative, confident, customer service focussed and passionate about sustainability
- You\’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
What\’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the \”Apply\” button below.
- You\’ll be seamlessly redirected to the BHF Careers page .
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check : Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters : We\’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly : Early applications are encouraged. We\’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Sales Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with the team during your interview and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles or situations. This will highlight your ability to engage with customers effectively, which is crucial for a Sales Assistant.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to work weekends and bank holidays. Since this role requires a dynamic schedule, demonstrating your availability will make you a more attractive candidate.
✨Tip Number 4
Prepare to talk about your teamwork experience, especially in fast-paced environments. Highlighting your ability to collaborate with others and guide volunteers will show that you're a great fit for the team-oriented culture at BHF.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Assistant role. Emphasise any customer service experience, teamwork, and your passion for sustainability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the British Heart Foundation's mission. Mention specific examples of how you can contribute to their community-based approach and customer service excellence.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, ability to work under pressure, and comfort with technology. These are crucial for the fast-paced environment of a retail store.
Show Your Passion: Express your passion for sustainability and community engagement in your application. The British Heart Foundation values candidates who are genuinely interested in making a positive impact.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering a first-class experience.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you work well with others. Highlight any previous experiences where you collaborated effectively with colleagues or guided volunteers, showcasing your ability to contribute positively to a team environment.
✨Emphasise Your Flexibility
Given the fast-paced nature of the store and the requirement to work weekends and bank holidays, it's important to convey your flexibility. Mention your willingness to adapt to changing schedules and how you thrive in dynamic environments.
✨Highlight Your Attention to Detail
Attention to detail is key in retail, especially when merchandising stock. Be ready to provide examples of how you've ensured accuracy and quality in your previous roles, whether it was in organising products or managing inventory.
