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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service in a fast-paced retail environment.
- Company: Join the British Heart Foundation, a leader in charity retail and community impact since 1961.
- Benefits: Enjoy 38 days annual leave, staff discounts, and access to health support and a pension scheme.
- Why this job: Be part of a team that promotes sustainability and makes a real difference in the community.
- Qualifications: No prior retail experience needed; just bring your passion and energy for customer service.
- Other info: This role requires flexibility to work weekends and bank holidays on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Penrith. This is a part time role working 14 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You\’ll join the team on a 3-month fixed term contract.
What does this role involve?
As a Sales Assistant you\’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we\’re looking for someone who will deliver a first class customer service experience. It\\\’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity\\\’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
As a Keyholder, you\\\’ll be the go-to person when there isn\\\’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You\\\’ll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve moving a high volume of donation bags.
Qualifications & Requirements
- You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
- DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check
- Inclusivity Matters: anonymous CV software during the application process
- Act Swiftly: early applications encouraged; advert may close early
- Sponsorship: unlikely to sponsor due to salary criteria
- Previous retail experience isn\\\’t essential; passion, energy, and customer service matter
- You\\\’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
- Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
- Attention to detail, positive, creative, confident, customer service focused and sustainable
- Comfortable with tech: till, PC, smartphone and email
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make an environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill each year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope, and employee network groups help create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
- Internal progression and career development support
- Benefits: 38 days annual leave (plus option to sell leave), up to 10 days holistic support leave, enhanced family policies, Wagestream early wage access, 25% staff discount, health cash plan, 24/7 Virtual GP and EAP, pension with up to 10% employer contribution, cycle to work, gym discounts, retailer discounts
Ready to apply?
Ready to apply?
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Sales Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with the team during your interview and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles or experiences. This will highlight your ability to engage with customers effectively, which is crucial for a Sales Assistant.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to work weekends and bank holidays. Since this role requires a dynamic schedule, demonstrating your adaptability will make you a more attractive candidate.
✨Tip Number 4
Prepare to talk about your teamwork experience, especially in fast-paced environments. Highlighting your ability to collaborate with others and guide volunteers will show that you're a great fit for the team-oriented culture at BHF.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Sales Assistant role. Emphasise your customer service abilities, teamwork experience, and any previous retail exposure, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and community engagement. Mention why you want to work for the British Heart Foundation and how you can contribute to their mission.
Showcase Your Flexibility: Since the role requires weekend and bank holiday work, clearly state your availability in your application. Highlight your willingness to adapt to a fast-paced environment and your ability to work under pressure.
Highlight Tech Savviness: Mention your comfort with technology, including using tills, PCs, and smartphones. This is crucial for the role, so provide examples of how you've used tech in previous roles or daily life.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, even if it's from a different role.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Highlight any instances where you successfully worked with others to achieve a common goal.
✨Emphasise Your Flexibility
Given the fast-paced nature of the retail environment, it's important to show that you're adaptable. Talk about your willingness to work weekends and bank holidays, and share any experiences where you've thrived under pressure.
✨Highlight Your Tech Savviness
As the role requires using various technologies, be ready to discuss your comfort level with tech. Mention any relevant experience with tills, PCs, or smartphones, and how you've used these tools to enhance customer interactions.